Supplier Success Professional

4 weeks ago

Cebu City, Philippines Cloudstaff Full time

The Supplier Success Professional will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all client customers. Essential Duties And Responsibilities Provide professional support to all customers Ability to research, clarify and resolve every issue providing solutions and or/alternatives for the desired outcome with focus on customer experience Interact directly with Avetta customers through telephone, email and chat Prioritize and resolve customer needs Accurately verify details on regulatory documents Record details of interactions in Service Cloud (SFDC) Provide necessary outbound follow-up, both via phone and email Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Update our internal databases with information about technical issues and useful discussions with customers Escalate customer complaints and seek reach out options to provide additional assistance Share feature requests and effective workarounds with team members Educate customers about new features and functionalities Gather customer feedback and share with our Product, Sales and Marketing teams Communicate and coordinate with internal departments Work as a team and be a positive addition to clients culture Performs other duties as assigned May be required to attend training, meetings, or seminars Contribute and report towards the team KPIS and objectives Assist in training junior Customer Support Representatives Qualification And Requirements Experience as a Customer Support Specialist or similar CS role Excellent communication skill both written and orally Ability to Active listen and think 2 steps ahead Working PC knowledge, windows preferred and related applications (IT industry is an advantage) An affinity for learning online software systems Interpersonal skills Problem analysis and problem-solving Attention to detail and accuracy Adaptability Self-Motivated Stress/Patience tolerance Ability to learn and apply new information or skills Non-negotiable Skills & Requirements 2+ years of proven experience in customer support. Strong experience in managing high volume customer interactions. Bachelor's degree or equivalent qualification. Excellent communication skill both written and orally Interpersonal skills #J-18808-Ljbffr

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