IT Technical Support Representative | WFH | Night Shift

Powering Connectivity, One Solution at a Time Be part of a team that keeps businesses running seamlessly. In this role, your technical expertise and problem-solving skills ensure smooth operations and happy users—helping bridge the gap between technology and people, one resolved ticket at a time. This role lets you collaborate with international teams, refine your troubleshooting skills, and make an impact in a tech-driven environment—all while maintaining the balance to enjoy life beyond the screen. Job Description As an IT Technical Support Representative, you’ll troubleshoot, diagnose, and resolve computer and network issues through chat, email, and remote support. You’ll document your cases, provide timely solutions, and Escalate complex problems to specialists—all while ensuring an exceptional customer experience. Job Overview Employment type: Full‑timeShift: Night Shift, M‑W, 8:00 AM to 5:00 PM CST (9:00 PM to 6:00 AM PHT), Weekends offWork setup: Permanent WFH Exciting Perks Await Day 1 HMO coverage with free dependent Competitive Salary Package Permanent WFH arrangement Fixed weekends off Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.) Unlimited upskilling through Emapta Academy courses (Want to know more? Visit Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more) Unlimited opportunities for employee referral incentives across the organization Standard government and Emapta benefits Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash) Fun engagement activities for employees Mentorship and exposure to global leaders and teams Career growth opportunities Diverse and supportive work environment The Qualifications We Seek Ideally 2 to 4 years of experience in a similar role Strong understanding of computer systems, operating systems, software, and networking principles Excellent analytical thinking and creative problem-solving abilities Ability to explain technical concepts clearly to non-technical users Strong written and verbal communication skills Friendly and empathetic demeanor focused on efficient issue resolution High attention to detail in documentation and follow-up Willingness to learn and adapt to new technologies Your Daily Tasks Diagnose and resolve hardware, software, and network issues for end-users Provide timely support via phone, email, and chat Document customer interactions and solutions in CRM systems Escalate complex issues to specialized teams when necessary Report recurring technical problems to supervisors for system improvement About the Client Empowering Businesses with Reliable IT Solutions Affordix is an innovative technology company specializing in managed IT services and digital infrastructure support. They provide end-to-end technical solutions that help businesses run efficiently and securely in an increasingly connected world. With a focus on responsive support, cutting‑edge systems, and client satisfaction, Affordix stands as a trusted tech partner committed to excellence and innovation. Welcome to Emapta Philippines Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like‑minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra #J-18808-Ljbffr