Client Experience Apprentice
4 weeks ago
Key Responsibilities Daily Role-Play & Skill Building Join daily role-plays and customer service drills Practice handling difficult scenarios, communication, and resolution strategies Apply real-time feedback on tone, empathy, listening, and professionalism Strengthen soft skills: active listening, positive scripting, emotional control, and problem-solving Client Conversations & Relationship Management Conduct regular client check-ins via call, video, or email Build rapport with key contacts and decision-makers Serve as main point of contact for inquiries, feedback, and success planning Proactive Account Monitoring Schedule and document client touchpoints based on tier and stage Track activity, feedback, and service delivery to spot risks or opportunities Coordinate with internal teams for support and improvements Client Feedback & Issue Resolution Gather insights on satisfaction, service quality, and concerns Escalate and track unresolved issues with relevant teams Follow up to confirm resolution and client satisfaction Reporting & CRM Updates Log interactions, issues, and action items in CRM Help prepare client status reports and summaries Monitor engagement metrics across accounts
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Client Experience Apprentice
4 weeks ago
Manila, Philippines Cyberbacker Careers Full timeAbout the Role The Client Experience Apprentice (CEA) plays a critical role in ensuring clients achieve their goals, feel supported, and stay engaged with the company's services or solutions. Acting as the main point of contact post-onboarding, the CEA is responsible for building strong relationships, guiding clients through their lifecycle, resolving issues...
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Client Experience Apprentice
6 days ago
Manila, Philippines Cyberbacker Careers Full timeAbout the Role The Client Experience Apprentice (CEA) plays a critical role in ensuring clients achieve their goals, feel supported, and stay engaged with the company's services or solutions. Acting as the main point of contact post-onboarding, the CEA is responsible for building strong relationships, guiding clients through their lifecycle, resolving issues...
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Apprentice Accountant
2 weeks ago
Manila, National Capital Region, Philippines Century Properties Management, Inc. Full time ₱200,000 - ₱250,000 per yearJob Title: Apprentice Accountant Location: Metro Manila Employment Type: Full-time | Entry-Level | ApprenticeshipAbout the Role:We are seeking a highly motivated and detail-oriented Apprentice Accountant to join our Finance team. This role is ideal for a fresh graduate with strong academic credentials (Latin honors or Dean's Lister), who is eager to start a...
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Cyberbacker: Client Experience Apprentice
2 weeks ago
Manila, National Capital Region, Philippines Cyberbacker Careers Full time ₱150,000 - ₱200,000 per yearKey Responsibilities:Daily Role-Play and Skills Enhancement● Participate in daily role-plays.● Hyperbound customer service drills.● Simulate challenging service situations and proper handling, communication techniques, and resolution strategies.● Absorb real-time feedback to participants with emphasis on tone, empathy,...
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Client Support Senior Analyst
2 weeks ago
Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full time ₱40,000 - ₱80,000 per yearAre you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...
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Client Support Senior Analyst
2 weeks ago
Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full time $1,000,000 - $2,000,000 per yearAre you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...
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Client Connectivity Services Specialist
2 weeks ago
Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full timeAre you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...
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Client Account Services Senior Analyst
1 week ago
Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full time ₱1,200,000 - ₱2,400,000 per yearAre you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...
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Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full timeAre you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills...
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Manila, National Capital Region, Philippines DTCC Candidate Experience Site Full timeAre you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the...
