Csr Customer Service Representative Start Asap

3 days ago

Metro Manila Philippines Buscojobs Full time

Job Listings Summary

The provided description includes multiple CSR job postings with overlapping content. This refinement consolidates the core sections for readability while preserving original details where possible and ensuring proper HTML structure using only permitted tags.

Job Description (Representative Content)

Minimum Qualifications

  • Fresh graduates may apply for some roles.
  • Must have 1 year (or 18 months for certain roles) of call center or BPO experience depending on the position.
  • Amenable to work in rotating night/shifts; on-site or temporary WFH arrangements may apply.
  • Applicants must be residing in or willing to relocate to Metro Manila or nearby provinces as specified per role.
  • We are hiring in multiple sites including Ortigas Pasig, Cebu, Iloilo, Manila (BGC/Taguig/Northgate), and other locations noted per posting.
  • Working student restrictions apply (some postings disallow working students).

Benefits & Salary

  • HMO on first day; free dependents on 6th month; life insurance on first day (Manulife).
  • Night differential (commonly 25% or 15%).
  • SL/VL credits with carry-over options; paid training; attendance and performance bonuses.
  • Salary ranges commonly up to Php25,000.00 to Php35,000.00 per month depending on role and experience; some postings note salary "up to" amounts and may depend on experience and Line of Business (LOB).
  • Supplemental pay: 13th month salary, overtime pay, performance bonus, annual bonuses where applicable.
  • Other benefits: health and life insurance, opportunities for promotion.

Schedule & Work Arrangements

  • 8-hour shifts; night shifts; rotational shifts; fixed shifts may apply.
  • Hybrid (WFH + on-site) or full on-site depending on location and current arrangement.
  • Locations frequently mentioned: Ortigas (Pasig), BGC/Taguig, North Gate (Makati/Manila), Cebu, Iloilo, Makati/North, Navotas.

Responsibilities (Representative)

  • Resolve customer inquiries/requests; maintain accurate files; ensure timely handling of customer requests.
  • Provide courteous, knowledgeable service; handle after-sales issues, refunds, and order status updates; follow up on deliveries.
  • Maintain ERP records; follow up on evaluations and customer feedback; communicate effectively with customers and internal teams.
  • Support online platforms (Shopee/Lazada) and respond to customer questions; assist with order promotion and store conversion where applicable.
  • Adhere to platform/store rules, promotions, and after-sales processes; ensure compliance with company standards.

Qualifications (Additional)

  • Strong communication, analytical and problem-solving skills; good time management; ability to work in a team; attention to detail.
  • Typing speed expectations (e.g., 50+ WPM) in some postings; familiarity with basic computer operations.
  • Education: some postings require Bachelor’s degree; others accept 2 years of college with relevant experience; fresh graduates may be considered for certain roles.
  • Language: English proficiency preferred.

Locations Noted in Postings

  • Manila/Metro Manila; Ortigas (Pasig); Cebu; Iloilo; BGC/Taguig; Northgate (Makati/Alabang area); Robinsons Cyberscape Gamma (Ortigas)

Notes

  • The content includes multiple postings and some duplicate entries. Some postings specify “Only qualified applicants will be contacted.”
  • COVID-19 considerations and related workplace guidelines are mentioned in some postings (mask usage, hygiene, etc.).

Application Status

Posted today for several roles; no explicit expiry indicated in the provided text.

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