Training Specialist

5 days ago

Bacolod, Philippines Intelogix Full time

Training Specialist page is loaded## Training Specialistlocations: PHL\_Site\_Bacolodtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR **Who we are:**At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. If you like to solve problems and interact with people around the Globe, this is the career for youIn this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. * Paid Training* HMO and Group Life Insurance* Paid Time Off* Referral Program* Career Advancement**ESSENTIAL FUNCTIONS:*** Train and facilitate sessions for new hires and tenured agents.* Collaborate with Quality and Operations teams to align training with business outcomes* Conduct TNA (Training Needs Analysis) and launch targeted refreshers and up-skilling programs* Serve as an SME to support production in the absence of the Unit Manager* Participate in calibration sessions with operations and the QA team**REQUIRED EDUCATION AND EXPERIENCE****:*** Bachelor’s degree in any discipline and/or equivalent work experience* Minimum of 1 year training experience in BPO* Familiar with KPIs and techniques on how to achieve them* Knowledge on how to create instructional design* Patient, high energy, adaptable with shift flexibility and classroom stamina* Strong problem-solving skills* Can work on-site on shifting scheduleAs a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.#J-18808-Ljbffr

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