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POS Field Operations Team Leader

4 weeks ago

Pasig, Philippines Tangent Solutions, Inc. Full time

Tangent, the Philippines' largest non-bank POS terminal network is hiring.

We seek qualified POS Team Leader candidates to join our Go Beyond Community.

You may also send your CV/Resume to ****

What you'll get
  • Permanent and Direct employment (Not under agency)
  • Comprehensive Onboarding Training to help you improve your competencies
  • Annual Performance Evaluation and salary increase based on performance/eligibility.
  • HMO & Insurance upon regularization
  • Career & Leadership Training Programs
Responsibilities
  • Responsible for leading a team of field technicians, providing direction, support, and performance feedback.
  • Ensure that all installations, repairs, and maintenance work is completed to high standards and in compliance with client requirements.
  • Act as the primary point of contact for customers regarding field service activities, addressing any concerns or issues.
  • Schedule and assign tasks to team members, ensuring optimal coverage and productivity.
  • Conduct regular team meetings to review performance, address issues, and discuss new procedures or updates.
  • Provide technical support and guidance to field technicians, including troubleshooting and problem-solving for complex issues.
  • Ensure that technicians deliver excellent customer service and maintain positive client relationships.
  • Train new technicians on company procedures, technical skills, and safety protocols.
  • Conduct ongoing training and professional development to keep the team updated on new technologies and best practices.
  • Maintain accurate records of field service activities, including job statuses, equipment used, and time spent on each task.
  • Prepare and submit regular reports on team performance, customer feedback, and any issues encountered.
  • Ensure proper coordination with internal and external Customers.
Qualifications
  • Graduate of any 4-year course. Preferably courses related to IT, computer engineering, electronics, and other relevant courses.
  • With at least 1 year of experience in a team leader/supervisory role in a technical services role.
  • Has experience or a background in providing excellent customer service.
  • Results-Oriented with Data Insights
  • Strong problem-solving abilities and attention to detail.
  • Effective communication and interpersonal skills.
  • Ability to work independently and as a part of a team.
  • Amenable to working overtime, holidays, and weekends as required
  • Willing to do Fieldwork as needed.
  • Amenable to start immediately.
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