Compliance & Policy Operations Analyst

1 week ago


Southern Manila District, Philippines Medium Full time

About the Role We’re hiring a Compliance & Policy Operations Analyst to safeguard Wing’s ecosystem by enforcing communication and anti-poaching policies, monitoring off-platform risk behaviors, and ensuring assistants and clients operate within approved channels. This role is central to maintaining trust, data security, and compliance integrity — ensuring all communication and engagement activities remain aligned with company standards, contracts, and platform policies. Responsibilities Enforce channel and communication guardrails, ensuring all interactions occur within approved company systems (e.g., Wing App, Slack, HubSpot, official email). Monitor and investigate potential off-platform communication, solicitation, or client-assistant bypass activities. Administer and support the anti-poaching policy, conducting audits, reviews, and escalation reports as needed. Analyze behavioral and communication data to identify early risk signals of potential policy breaches or conflicts of interest. Work cross-functionally with Operations, HR, and Legal to resolve incidents and enforce compliance outcomes. Document all investigations, evidence trails, and resolutions following internal data-handling standards. Conduct periodic compliance awareness sessions to reinforce policy adherence and best practices among internal teams. Recommend updates to policy frameworks and enforcement protocols based on emerging risks and trends. Qualifications Minimum 3 years of experience in compliance, risk management, audit, or operations control roles, preferably in BPO, tech, or remote workforce settings. Strong understanding of anti-poaching, confidentiality, and communication governance policies. Excellent analytical and investigative skills with a keen eye for detail and pattern recognition. Strong written communication and documentation abilities. Familiarity with monitoring tools, CRM systems, and data-driven risk detection processes. High ethical standards, discretion, and ability to handle sensitive or confidential information. Preferred Skills Background in policy operations, legal compliance, or HR investigations. Knowledge of contractual compliance, data privacy, and remote workforce governance. Experience using communication monitoring or audit platforms. Certification in Compliance, Risk, or Data Privacy is a plus. Department: Compliance Work Setup: Remote / Hybrid Compensation: PHP 45,000–60,000/month (based on experience and performance) #J-18808-Ljbffr



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