IT Product Manager

7 days ago

Pasig, Philippines Jollibee Group Full time

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The IT Product Manager will drive the continued evolution of EMEAA’s IT and digital products by executing change management associated with these innovations. This role requires a strong background in IT, digital product management, and change management within the Quick Service Restaurant (QSR) industry.

  • Develops and executes the product strategy and roadmap, ensuring alignment with business goals and customer needs.
  • Defines the product vision, setting goals, and prioritizing features based on market research and stakeholder input

Customer Lifecycle Management

  • Oversees the entire customer lifecycle, from acquisition to retention, ensuring that digital products meet customer needs at every stage.
  • Gathers and analyzes customer feedback to continuously improve the product experience.

Product Development

  • Manages the end-to-end product development lifecycle, from ideation to launch.
  • Works closely with engineering, design, and other teams to ensure timely delivery and high-quality standards
  • Lead the development of MVPs to quickly validate product ideas and gather user feedback.
  • Defines the core features necessary to meet initial user needs and iterating based on feedback.

Stakeholder Management

  • Collaborates with cross-functional teams, including marketing, operations, and IT, to gather requirements, prioritize features.
  • Ensures successful product launches thru effective communication and alignment with stakeholders.

Change Management

  • Drives people change management initiatives to ensure smooth adoption of new digital products and processes.
  • Develops and implements training programs and communication plans to support change.

Performance Monitoring

  • Monitors product performance using key metrics and analytics and make data-driven decisions to optimize product offerings.
  • Tracks user engagement, satisfaction, and other relevant KPIs.
  • Stays abreast of industry trends and emerging technologies to identify opportunities for innovation and continuous improvement.
  • Explores and studies new tools, technologies, and methodologies to enhance product offerings.

Job Qualifications

  • Graduate of IT, Computer Science, or any business-related course.
  • At least 6 years experience in project, portfolio, and product management; at least 3 years of which in handling digital and/or IT initiatives.
  • Familiarity with any project management tools (e.g., Asana).
  • Willing to be assigned in Ortigas, Pasig City (hybrid setup).
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Product Management and Information Technology
  • Industries Food and Beverage Retail

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