Service Delivery Coordinator

2 days ago

Quezon City, Philippines Acquire Intelligence Full time

Join to apply for the Service Delivery Coordinator role at Acquire Intelligence

1 week ago Be among the first 25 applicants

Join to apply for the Service Delivery Coordinator role at Acquire Intelligence

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world
A SNAPSHOT OF YOUR ROLE

  • Deliver consistent and exceptional customer service, and where possible first call resolution across all Vocus products and services.
  • Be the first point of contact for all inbound standard customer interactions and provide first level support via multiple channels.
  • Accurately deliver services as part of Vocus’ product catalogue.
  • Ensure all communications are accurately and thoroughly documented into the Support Ticketing system, correctly prioritized, and categorized.
  • Ensure all customer communications are proactively attended to in an effective and timely manner within customer Service Level Agreements – whilst ensuring the customer is kept informed of progress.
  • Develop and maintain relevant knowledge and skills to be able to create solutions to technical/application customer problems and queries.
  • Responsible for the completion of all assigned cases ensuring customer satisfaction and quality control.
  • Ensure system, service records and documentation are kept up to date with any changes.
  • Identify complex delivery issues for escalation and effectively use the pre-established escalation process within OLA/SLA.
  • Escalate any identified standards, policies, or procedural improvements to relevant parties within the organization to enhance the current use of products or systems and reduce incoming contact channel volumes whilst keeping Management aware of any discrepancies, deficiencies, or inaccuracies.
  • Contribute to the creation and updating of both customer and internal departmental documentation and knowledge, including processes and work instructions.
  • Active self-development such as participation in workshops, courses, and certifications where applicable.
  • Comply with continuous improvement initiatives, management systems and established processes.
  • Any other duties as required by departmental Team Leads or Managers.
  • Other duties as requested by Management, not limited to the above.
Join the A-Team and experience the A-Life Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at Acquire Intelligence by 2x

Sign in to set job alerts for “Service Delivery Coordinator” roles.

Mandaluyong, National Capital Region, Philippines 1 day ago

Makati, National Capital Region, Philippines 1 week ago

Pasig, National Capital Region, Philippines 2 months ago

Service Delivery Coordinator (Philippines team only)

Manila, National Capital Region, Philippines 3 days ago

Manila, National Capital Region, Philippines 1 week ago

Quezon City, National Capital Region, Philippines 1 month ago

Taguig, National Capital Region, Philippines 2 weeks ago

Quezon City, National Capital Region, Philippines 4 months ago

Makati, National Capital Region, Philippines 2 weeks ago

Pasig, National Capital Region, Philippines 4 days ago

Taguig, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 6 days ago

Makati, National Capital Region, Philippines 1 week ago

National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 6 days ago

Makati, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 2 weeks ago

Taguig, National Capital Region, Philippines 6 days ago

Makati, National Capital Region, Philippines 4 months ago

Makati, National Capital Region, Philippines ₱14,000.00-₱16,000.00 1 month ago

Pasay, National Capital Region, Philippines 3 weeks ago

Manila, National Capital Region, Philippines 1 week ago

Taguig, National Capital Region, Philippines 6 days ago

Manila, National Capital Region, Philippines 4 weeks ago

Taguig, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 1 month ago

Taguig, National Capital Region, Philippines 2 days ago

Manila, National Capital Region, Philippines 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Service Delivery Coordinator

    2 days ago

    Quezon City, Philippines AAPMI2 Acquire Asia Pacific Manila 2, Inc. Full time

    Service Delivery Coordinator page is loadedService Delivery Coordinator Apply locations Quezon City time type Full time posted on Posted 17 Days Ago job requisition id R10902We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come...

  • Service Delivery Coordinator

    2 days ago

    Quezon City, Philippines Acquire Full time

    Service Delivery Coordinator page is loaded## Service Delivery Coordinatorlocations: Quezon Citytime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R10786We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork...

  • Service Delivery Coordinator

    2 weeks ago

    Eastwood City, Philippines Electrodry Full time ₱45,000 - ₱50,000 per year

    Craving stability with a career path that lets you shine? Look no further We offer a secure and supportive environment where you can build a fulfilling career.YOU DESERVE THE BEST - Enjoy these PerksComprehensive day 1 HMO with 10K medical reimbursementAdditional HMO coverage for your family + dental coverageFree annual Flu vaccineContinuous career...

  • Delivery Driver

    4 weeks ago

    Quezon City, National Capital Region, Philippines Jagars Service Cooperative Full time

    A delivery driver is responsible for transporting items from one location to another, ensuring timely and safe delivery to customers or businesses. This involves loading, unloading, and driving a vehicle while adhering to traffic laws and maintaining accurate delivery records. They also need to provide excellent customer service and handle any...

  • IT Service Delivery Manager

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeInfrastructure Full time ₱2,280,000 - ₱3,050,000

    The Infrastructure Operations Assistant Manager role is a key position in ensuring the seamless delivery of IT services and operations across global platforms.This senior-level management position requires proactive management and coordination of services, ensuring alignment with business needs and objectives.The successful candidate will oversee command...

  • Service Delivery Officer

    2 weeks ago

    Quezon City, National Capital Region, Philippines Public Safety Savings and Loan Association, Inc. (PSSLAI) Full time $40,000 - $60,000 per year

    Job SummaryThe Service Delivery Officer is responsible for supporting the effective delivery of IT and business services within the Association. The role ensures that service levels are met, incidents and requests are managed efficiently, and service performance is monitored and reported. The officer works closely with IT internal teams, vendors, and...

  • Delivery Coordinator

    2 weeks ago

    Cebu City, Central Visayas, Philippines Cebu Atlantic Hardware, Inc. Full time ₱200,000 - ₱300,000 per year

    Responsibilities:Provide support in pick-up and delivery of products according to customer orders.Plan and coordinate product delivery activities to ensure accurate and timely deliveries to customers.Obtain customer orders for product deliveries including product style, color, delivery date, address, and phone number.Provide outstanding services and ensure...

  • Service Delivery Manager

    2 weeks ago

    Quezon City, National Capital Region, Philippines ECLARO Full time $80,000 - $120,000 per year

    Role Title:Service Delivery ManagerECLARO:A quick SummaryECLARO is an award-winning professional services firm headquartered in New York City and operating in the U.S., Canada, UK, Ireland, Australia and the Philippines. We are dedicated to a singular purpose: providing the Right People to meet every client's needs and solve business challenges through...

  • Service Delivery Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeService Full time ₱14,000 - ₱16,000

    Our team is seeking a highly skilled Service Delivery Coordinator to deliver exceptional customer service and support our operations. This role requires the ability to work effectively in a fast-paced environment, handle multiple priorities, and maintain accurate records.The ideal candidate will possess excellent communication skills, a strong work ethic,...

  • Effective Patient Care Specialist

    7 days ago

    Cebu City, Central Visayas, Philippines beBeeCare Coordinator Full time $60,000 - $70,000

    Job OverviewAs a Care Operations Associate, you will be an integral part of our care coordination efforts. You will ensure patient records and medical documentation are managed with precision and empathy.You will act as a key liaison between families, healthcare providers, and hospitals to facilitate timely communication and document retrieval, supporting...