IT Technical Administrator

IT Technical Administrator Join to apply for the IT Technical Administrator role at Acquire Intelligence We are an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world Acquire BPO Acquire BPO is an award-winning business process outsourcing provider to some of the world’s largest brands. We operate contact centers and back‑office services from offshore, nearshore, and onshore locations, servicing clients globally from Australia, the Dominican Republic, the Philippines, and the United States . Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition—“Come for a career, stay for the fun”—underscores our commitment to a vibrant, inclusive, and engaging work environment. Why Join the A-Team? Yearly Kick-Off Parties with major giveaways Get recognized through our ‘Value Awards’ Grow your career – yes, we love to promote internally Do meaningful work and collaborate with the best 900 promotions given each year 2,700+ leadership training courses Key Responsibilities Answer tech support calls and create support tickets with accurate issue details Provide initial troubleshooting support for hardware, software, VoIP, and other end‑user systems Monitor IT support inboxes and system alerts; log and elevate incidents when needed Schedule remote support sessions and maintenance with internal teams or vendors Review logs, website activity and support emails to identify issues and assign tasks Prepare weekly summaries and technical activity reports Maintain accurate records using IT ticketing systems Support routine maintenance of IT infrastructure including PCs, printers and phones Monitor dashboards (e.g., Zabbix) for system performance and raise flags as needed Participate in internal team huddles to share updates on open tickets and vendor status Ensure confidentiality and compliance with security and IT policies What You’ll Bring At least 2 years of experience in a help desk, IT admin or tech support role Strong communication skills in English (written and verbal) Proficiency in Microsoft Office Suite, VoIP platforms and business applications Working knowledge of IT ticketing systems and basic monitoring tools (e.g., Zabbix) Demonstrated ability to troubleshoot common hardware and software issues Organised and detail‑oriented with a strong sense of urgency and accountability Willingness to work PST (Los Angeles) hours Stable internet connection for remote setup IT support certifications are a plus (e.g., CompTIA, Microsoft, ITIL) What Success Looks Like Timely and accurate logging of tickets and updates Effective resolution of Level 1 technical issues Improved response time and escalation processes Clean, up‑to‑date support documentation High satisfaction from internal users and tech partners Our Core Values Collaboration – Brilliant jerks can be brilliant elsewhere Impact – Do, get it done, create impact Passion – Be positive, bring passion and energy Transparency – A transparent team can help each other What Are You Waiting For? Join the A-Team and experience the A-Life Seniority Level Entry level Employment Type Full‑time Job Function Information Technology Industries Outsourcing and Offshoring Consulting Get notified about new Information Technology Administrator jobs in Pasig, National Capital Region, Philippines . #J-18808-Ljbffr