WFM Planning Analyst

4 weeks ago

Cainta, Philippines TTEC Full time

Join to apply for the WFM Planning Analyst role at TTEC. What You’ll Be Doing Have a passion to solve work related puzzles? Are you looking for an opportunity to experience something new each day? In this role, you’ll bring your creativity and individuality to make sure correct staffing is in place and proper adjustments are made based on the clients’ needs. Enjoy thinking about the big picture and planning for the future to support the team and clients? You’ll make sure scheduling policies are followed as you survey the landscape for what’s ahead and support the business. During a Typical Day, You’ll Analyze and compare past staffing and revenue reports to prepare daily, weekly, and monthly reports and make recommendations for upcoming months. Forecast and recommend staffing headcounts on a long‑term basis. Uphold and ensure customer data is strictly confidential and respected. Work across departmental leaders to advocate for continuous process improvement and motivate the groups you’re working with to reach for amazing. Bring your time management and organizational skills to manage multiple, complex, on‑going tasks. What You Bring To The Role 6 months or more data analysis experience. High school diploma or equivalent. Engage and support the team in making sure they have the proper tools and systems to accomplish day‑to‑day tasks. A solution‑oriented mindset to ensure happy customers. Understanding, interpreting, and manipulating data for reporting. What You Can Expect Supportive of your career and professional development. An inclusive culture and community‑minded organization where giving back is encouraged. A global team of curious lifelong learners guided by our company values. Ask us about our paid time off (PTO) and wellness and healthcare benefits. And yes… a great compensation package and performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Visit for more information. About TTEC TTEC is proud to be an equal‑opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different viewpoints and, for you to bring value to the table in your own unique way. #J-18808-Ljbffr

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