Technical Support MIS 1 out of 2 1

About Advanced Energy Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide. Job Summary PH Factory support (24x7) End User Support Onsite Physical touch support IT Infra maintenance support Key Responsibilities Provide 24x7 technical support for hardware, software, and network-related issues across the organization and business units, including Office, Warehouse, and Production areas. Diagnose and resolve computer hardware and peripheral problems, including desktops, laptops, printers, and handheld devices. Install, configure, and maintain Microsoft applications, operating systems, and other business software. Monitor and maintain LAN/WAN infrastructure, including switches, routers, and access points. Assist in the setup and maintenance of network devices, ensuring optimal performance and security. Respond to and manage IT service requests and incidents via ticketing systems or direct communication. Collaborate with other IT support teams to ensure consistent service delivery and knowledge sharing across locations or departments. Act as the onsite physical point of contact during project deployments, incident resolution requiring hands-on support or coordination, and for resolving connectivity issues, printer malfunctions, and software errors. Coordinate with external vendors and service providers for hardware repairs, software licensing, and other technical services as needed. Document technical procedures, troubleshooting steps, and resolutions for future reference. Maintain and update the IT asset inventory, ensuring accurate tracking of hardware, software, and peripheral devices. Collaborate with other IT team members to implement system upgrades and improvements. Stay updated on emerging technologies and recommend solutions to enhance IT operations. Qualifications Bachelor’s Degree in Information Technology, Computer Science, or a related field. Equivalent professional experience in IT support may also be considered. Microsoft Office Suite and other Microsoft software, O365 LAN/WAN technologies, including Cisco switches and networking devices Printer support, including Multifunction Devices (MFDs) and portable printers Handheld devices (e.g., tablets, mobile scanners) and emerging tech tools Solid understanding of computer hardware repair and troubleshooting Compensation As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, and a strong benefits package in each of the countries in which we operate. Equal Employment Opportunity (EEO) Advanced Energy is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans, and Individuals with Disabilities. We are committed to protecting and respecting your privacy. We take your privacy seriously and will only use your personal information to administer your application in accordance with the RA No. 10173, also known as the Data Privacy Act of 2012. Seniority level Associate Employment type Full-time Job function Information Technology Industries Appliances, Electrical, and Electronics Manufacturing Referrals increase your chances of interviewing at Advanced Energy by 2x #J-18808-Ljbffr