Client Services Manager Job

Client Services Manager Job (Manila, Philippines) – PHP 90k – Together Light Inc. | TogetherLight Join to apply for the Client Services Manager Job (Manila, Philippines) – PHP 90k – Together Light Inc. | TogetherLight role at Together Light Incorporated Client Services Manager Job (Manila, Philippines) – PHP 90k – Together Light Inc. | TogetherLight 2 days ago Be among the first 25 applicants Join to apply for the Client Services Manager Job (Manila, Philippines) – PHP 90k – Together Light Inc. | TogetherLight role at Together Light Incorporated Empower Client Services Manager (full-time employee, in-office, Manila only) OverviewTitle: Empower Client Services Manager(full-time employee, in-office, Manila only)Number of Positions: 1Rate: PHP 90,000/monthLocation : Ermita, ManilaTimings: 7 AM MNL – 4 PM MNL TimeAre you a natural leader who can build and improve an office culture dedicated to providing spectacular service for clients?Do you have extensive experience successfully managing high-performing teams? Are you a self-driven professional who thrives on delivering exceptional results for clients? Can you lead, mentor, and manage a team of visa petition associates, ensuring productivity and quality standards are met? Can you develop and implement workflows, policies, and procedures to optimize service delivery? Are you capable of monitoring Key Performance Indicators (KPIs) to ensure operational efficiency and client satisfaction? Can you collaborate with internal and external stakeholders to address client needs, resolve issues, and improve processes? Can you prepare and present regular reports on performance metrics, challenges, and solutions to senior management? If you answered “yes” to these questions, we would love to talk to you.About UsTogether Light Inc. provides immigration consultations and assistance to clients seeking to relocate to the Philippines and the United States. With a remote sales and marketing team that consistently generates over 100 new paid clients per month, we ensure that our clients receive expert assistance in preparing their immigration petitions. Our team includes over 50 full-time employees in our office in the Philippines and a dozen remote contractors working from their home offices. For the past 10 years, we have grown steadily in both revenue and team size, thanks to our commitment to transparency, accountability, and continuous learning.What You Will DoManage Client RelationshipsCan you communicate clearly and efficiently with visa agents, and their team leads, and ensure they can deliver quality service to our clients? You’ll be the go-to person for any questions or concerns about their challenges.Collaborate with Our TeamDo you excel at in-person office work? You’ll work closely with our visa petition Team Leaders and full-time employees, ensuring smooth coordination and sharing best practices. Are you prepared to work in a fast-paced, office setting to deliver quality service to our clients? Maintain High-Quality StandardsAre you detail-oriented and results-driven? We need someone who can handle teams that deal with a high volume of cases without sacrificing quality, all while adhering to the company’s procedural guidelines.Driven by Process ExcellenceAre you meticulous and process-driven? We need someone who strictly follows our established and approved procedures, ensuring consistency and precision in every task. You’ll handle teams that experience high expectations from our clients while maintaining strict adherence to company guidelines and documentation standards. Do you thrive on data and metrics? We’re looking for someone who can analyze numbers, identify areas for improvement, and recommend changes—but only after careful discussion and analysis that supports the process enhancement. Are you committed to process documentation? We need someone who excels at maintaining detailed records of every step in the workflow, ensuring transparency, traceability, and continuous compliance with legal and procedural standards. More About YouDo you have 5+ years of experience in service delivery? Your experience will be key to ensuring the best outcomes for our clients. Are you a big-picture planner? You’ll need to plan and execute strategies for managing multiple client cases effectively. Are you skilled in communication? Whether interacting with our team leads or collaborating with other teams in the company, you’ll need to articulate complex information in a clear and approachable way. Can you inspire and lead? You will help guide and mentor team leads and visa petition agents. Are you comfortable using time management and time-tracking software to log your work efficiently? Do you have the flexibility to work across different time zones as needed to collaborate with team members globally? QualificationsService Delivery Experience (5+ years) Bachelors or Masters in business administration or management. Strong planning and organizational skills High-level communication proficiency Customer/client focus with a dedication to delivering the best outcomes Application FormIf this sounds like you, please apply, and fill out the link to our application form after attempting the typing test.Please attempt a typing test from typingtest.com – 3 minutes medium text and score at least 45 WPM on your desktop or laptop to proceed. We can only work with candidates who score 45 wpm or higher. If you do not meet that minimum qualification, please do not move to the next step. We cannot work with you, and you should not apply.If you successfully pass the typing test, I would like to invite you to complete the following form:Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Business Development and Sales Referrals increase your chances of interviewing at Together Light Incorporated by 2x Sign in to set job alerts for “Client Services Manager” roles. 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