CSR Team Leader

2 weeks ago

Makati, Philippines WEWILL TECH CORP. Full time

Responsibilities Provide exceptional customer support via phone, email, and chat. Address inquiries and resolve issues in a timely manner. Maintain detailed records of customer interactions. Collaborate with internal teams to enhance customer experience. Stay updated on product knowledge to assist customers effectively. Strive to meet and exceed performance metrics. Qualifications and Experience Educational Qualifications: Minimum Diploma degree in any field. Experience Level: 1-2 years of customer service experience in Lending/Finance industry Skills and Competencies: Excellent communication, problem-solving, and multitasking skills. Responsibilities and Duties: Assist customers, resolve inquiries, and maintain satisfaction. Working Conditions: Office environment with standard working hours. Qualities and Traits: Empathetic, patient, and a team player. #J-18808-Ljbffr

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