Rtr Accounting Excellence Specialist

Rtr Accounting Excellence Specialist

Location: Makati City, National Capital Region

Salary: ₱ Y Cobden and Carter

Posted: today

Job Description

Key Responsibilities

• Lead and execute continuous improvement initiatives across HR operations and shared services, ensuring alignment with business goals.
• Identify and resolve process bottlenecks, leveraging data and feedback to implement process enhancements.
• Monitor and manage key performance metrics including SLA adherence, turnaround times, and resolution quality.
• Act as a process SME and provide recommendations on HR operational efficiency.
• Collaborate with cross-functional teams (HR, IT, Finance, etc.) to deploy and improve workflows using tools like ServiceNow and Workday.

Requirements

• 5+ years of experience in HR Operations, Shared Services, or Continuous Improvement roles.
• Strong understanding of HR processes and service delivery models.
• Experience with HR platforms such as ServiceNow and Workday is highly preferred.
• Proven ability to manage multiple HR-related projects from inception to implementation.
• Strong grasp of process design, improvement methodologies (Lean, Six Sigma, etc.), and metrics tracking.

Job Type: Full-time

• Paid training

Application Questions:

• Please indicate your monthly expected salary here.
• How long is your exposure to continuous improvement within the HR space?
• What continuous improvement tools are you familiar with?
• How long is your exposure to Workday and ServiceNow?
• Do you have Six Sigma certifications?

Work Location: Hybrid remote in Makati

Posted: today

About Us

HelloConnect is a subsidiary of HelloFresh, focused on customer care solutions for high-growth companies. Located in Manila, Philippines.

Please note: This posting includes multiple roles and locations with varied requirements.

Service Transition and Continuous Improvement Specialist

Location: Mandaluyong, National Capital Region

Salary: ₱ - ₱

Posted: today

Job Description

• Support the Service Transition Manager in planning, coordination, and execution of GSS service transition demands across towers.
• Establish comprehensive service documentation for new services (SAC, SLAs, OLAs, governance).
• Assist with design assessments and readiness plans; ensure non-functional requirements are captured and delivered.
• Proactively assess risks, facilitate stakeholder engagement, and contribute to knowledge management.
• Maintain transition Kanban boards and apply Scrum methodologies.
• Assist in resource planning and reporting on transition progress.
• Drive continual service improvement initiatives and ensure compliance with quality standards.

Qualifications

• Bachelor's degree in IT/related field; 5+ years ITSM/CI or software development experience recommended.
• Strong Excel skills; familiarity with MS Power Automate.
• Knowledge of ITIL, Service Design, and Agile methodologies.
• English fluency required.

Why work for us? – Inclusive environment with opportunities for professional growth.

Cardinal Health – Continuous Process Improvement – Idea Incubation App Developer

Location: Taguig, National Capital Region

Salary: ₱ - ₱

Posted: today

Job Description

• Apply Lean Six Sigma, project management, and CI methodologies to process improvement and automation initiatives.
• Design, develop, test, and deploy automation and process enhancements.
• Support modernisation efforts and generate measurable business value through automation and analytics.
• Collaborate with Operations, Digital Partners, and IA teams; communicate progress to stakeholders.
• Prototype new concepts using emerging technologies and agile practices.
• Mentor CI ambassadors and share knowledge; work independently on moderately complex projects.

Qualifications

• Bachelor's in CS/IS/Engineering or related field; 3–5 years in CI within BPO/Shared Services.
• Power Platform (Power Apps, Power Automate, Power BI) experience; API integration; C#/ASP.NET knowledge; RESTful API experience.
• Lean Six Sigma and problem-solving skills; certifications a plus (Yellow Belt, PL-100/PL-400).

Equal opportunity employer statement included.

Operational Excellence Supervisor

Location: Pasig City, National Capital Region

Salary: ₱40000 - ₱60000

Posted: today

Job Description

• Support process improvements, ensure compliance, and train delivery staff.
• Monitor performance through audits and identify improvement areas.
• Develop training materials and policies; rollout new processes.
• Coordinate with branch managers to review process enhancements.
• Conduct process audits and ensure adherence to SOPs.

Requirements

• Bachelor's degree in Industrial Engineering/Business Admin or related field.
• 1+ year in logistics operations or process improvement; knowledge of Lean/Six Sigma beneficial.
• Strong analytical, Excel, and communication skills; willingness to travel.

Operational Excellence Analyst

Location: Pasig City, National Capital Region

Salary: ₱ - ₱

Posted: today

Job Description

Role focuses on identifying, analyzing, and improving operational processes; collaborating with cross-functional teams; monitoring metrics; driving CI initiatives.

• Analyze workflows; observe operations; implement Lean/Six Sigma improvements.
• Support or lead CI projects; update SOPs and training materials.
• Ensure policy compliance and conduct process audits.

Operational Excellence Associate

Location: Makati

Salary: Not specified

Posted: today

Overview

The Operational Excellence Associate supports governance, process improvements, and compliance across the organization; develops policies and trains staff; reports to leadership.

• Governance framework development and policy clean-ups; ensure compliance.
• Identify and implement process improvements; track outcomes.
• Coordinate ad hoc tasks, provide reporting and training materials.

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