Manager – Recreation

Primary Responsibilities

• Responsible for all the sections under his/her supervision in the recreation, entertainment, sports and activities in the hotel.
• Supervises the staff conducting all activities, entertainment, and sports.
• Delegates work and assignments to the staff.
• Plans future activities.
• Prepares for publication a variety of brochures, posters, news releases, flyers, website and related communications regarding recreation programs.
• Develops, prepares, and justifies a budget for areas of responsibility.
• Responsible for entire recreation operations of the hotel.
• Responsible for all equipment under Recreation’s care.
• Supervises the sports program and the sports center.
• Attends all meetings as required.
• Acts as M.C. at functions.
• Makes regular inspection of the area under direct supervision.
• Train all new staff and provide regular training to all members in sport team to improve job performance and meet hotel standards.

Administrative Responsibilities

• Produces monthly reports on the operation of the department.
• Reports directly to and communicates with the Director of Rooms on all pertinent matters affecting Recreation.

Technical Responsibilities

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

Commercial Responsibilities

• Responsible for knowing the monthly Budgeted Income and Expenses and ensuring the department meets the targeted figures.
• Preparation of the departmental annual budget, including anticipated revenue and expenses for Recreation area.
• To drive revenue initiatives using the resources of the hotel. Revenue opportunities will be capitalized from both hotels guests and the exploring of outside business opportunities.

Human Resources Responsibilities

• Develops and trains team member. Conducts on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff.
• To evaluate all Recreation team member after training-performance knowledge and potential.
• To oversee and check that all Recreation team member are on duty at their station and involved in activities projects or guest interaction.
• Oversee monthly rosters of staff schedules.

Relationship

• Interacts and responsible for the safety of the guests and employees.
• Relays information on activities to guests.
• Contacts outside entertainers for work in the hotel and arranges their payment.
• Arranges and supervises all activities and entertainment for special occasions, e.g., Christmas and New Year.
• Arranges and supervises all activities connected to special requests for groups, or other guests.
• Arranges and attends all Recreation functions.

Others

• Continuous learning through own IDP.
• Any other duties as may be assigned by the superior.

Accountabilities

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

• Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

Confidentiality

• Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dusit Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements

• Bachelor’s degree with a major in Recreation, Leisure Management, or related field.
• At least 3-5 years of experience in a hotel recreation, activities or sports management.
• Excellent customer service skills, establishes and maintains effective working relationships with others.
• Fluent in English.
• Computer literacy.
• Good general health. Be able to perform hard physical work, stamina to walk and stand for long periods of time and the ability to participate in activities.

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