Manager, Partner Communications

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Grab Partner Channels Department ensures that communications to driver, delivery, and merchant partners are effective, and clear through multiple channels and media. Our team collaborates with progressive thinkers from different operational and marketing departments to shape the driver's journey, perception, and relationship with Grab.

Get to Know the Role

The Partner Social Media Community Manager builds brand relationships by engaging with online community members. Lead the editorial content calendar, collaborate with teams to align messages, and adjust tone. Provide feedback, monitor trends, and explore strategies to engage the community and convert members into advocates.

You will report directly to the Head of Ops Special Projects. You will work from the office 5 days a week in our Ortigas office, ensuring team collaboration and production consistency.

The Critical Tasks You Will Perform

• Lead the Partner Communications teams across the different business units of Grab Philippines
• Strategizes the communications requirements, go to market, and calendar of the different business and horizontal priorities for drivers
• Manages the communications calendar, Driver branding with the Driver Engagement teams, ensuring understanding of the business strategies and local communication needs
• Collaborate with marketing and creative teams to produce content, respond to community inquiries, and maintain relationships with key influencers
• Work with different departments to ensure strategic alignment and consistency in messaging for driver partners

Qualifications

What Essential Skills You Will Need

• 5+ years of experience managing a team of communications leads across different businesses / service lines
• Writing and speaking skills in both Filipino and English, with fluency in Bisaya considered an advantage.
• Experience and clear understanding of the gig economy industry and levers

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.