Alorica MOA
5 days ago
On-site - Pasay No Exp Required Diploma Full-time
Job DescriptionJoin Alorica Philippines and be part of a dynamic team that delivers world-class customer service. As a Call Center Agent, you will handle customer inquiries, provide resolutions, and ensure a seamless customer experience.
Working LocationGround Floor Alorica Recruitment Hub, Alorica - Three E-Com Center. GXRJ+GH5, Seaside Blvd, Pasay, Metro Manila, Philippines
Responsibilities- Handle inbound and outbound calls professionally.
- Assist customers with inquiries, troubleshooting, and complaints.
- Provide accurate information and solutions based on company policies.
- Document customer interactions and update records.
- Ensure a positive customer experience and meet performance metrics.
- High school graduate (old curriculum) or senior high school graduate
- Willing to work onsite and in shifting schedules
- English Language
- Customer Service
- People Skills
- Call Centre
- Government Mandated Benefits
- Insurance Health & Wellness
- Disability Insurance, Health Insurance, Life Insurance, HMO
- Employee Discount
- Sleeping Quarters
- Bereavement Leave
- Maternity & Paternity Leave
- Parental Leave
- Solo Parent Leave
- Vacation Leave
Please note: If the position requires you to work overseas, be vigilant about fraud. If you encounter an employer who withholds your ID, requires a guarantee or collects property, report it immediately.
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