Services Coordinator

4 days ago

Pasig, Philippines Insight Full time

Position Details Requisition Number: Services Coordinator Location: hybrid position located in Pasig, Philippines. Insight at a Glance 14,000+ engaged teammates globally #20 on Fortune’s World'sBest Workplaces™ list $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 globally About the role As a Services Coordinator you will: 80% phone work: outbound & inbound 15% escalation 5% data integrity audits Perform technician screenings – soft skills and technical capability assessment Send technician site‑specific forms/field procedures, instructions, etc. Perform T-3 technician confirmation call (to ensure the tech is still available for assignment) Perform T-24hr technician confirmation call (to ensure the tech is still available for assignment) Perform T-0 technician same‑day confirmation call What we’re looking for Communicates with/Escalates to PCs & PMs when any issue or potential issue occurs Monitors email communications from Technicians, PMs, PCs, Partners, Scheduling Actions E‑mails in all email boxes Actively hands‑off & updates the next shift Proactively communicates with PC when FR’s project process is not clear, not written clear, missing instructions, etc. Answers tech questions while tech is on‑site Understands all processes, procedures, and location of tools such as the SOP, templates, etc. Proactively notifies the PC/PM if anything on‑site or in the tools seems incorrect or is not working properly Watch for call volume spikes & organizes day, breaks/lunch, around call spikes Always stay in Phone Queue & Team Chat unless directed otherwise What you can expect We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. Equal Opportunity Statement Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. Application Notes When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. #J-18808-Ljbffr

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