Risk Account Specialist

2 days ago

Cebu City, Philippines TDCX Full time

Overview Risk Account Specialist (relocation to Malaysia) Position summary and opening details are provided by the employer. This posting contains standard notices such as application timing and relocation information. See sections below for responsibilities, qualifications, and company context. What is your mission? As an Account Specialist, you will be working with our ePayment Account to deliver a happier customer experience. E-payment allows users, from fledgling start-ups to Fortune 500 companies, to accept payments to power their businesses. You’ll communicate with users via multiple channels including phone, chat, and email. You’ll spend time paying individual attention to users, carefully researching their issues and asking for help from the team when needed. Responsibilities Deliver high-quality support to ePayment users across multiple channels (phone, chat, email). Research user issues, document findings, and coordinate with teammates to resolve problems. Maintain a customer-focused mindset to drive a positive experience. Who are we looking for? Candidates must have language skills at a minimum CEFR C1 mastery level or higher. Preferably with experience in the Financial, Banking, or Fintech industry. At least 2 years of experience in the BPO or contact center environment. Experience in underwriting, conducting business cash-flow and credit analyses. Familiarity with financial reviews for consumer or small business lending or credit. Detail-oriented with the ability to identify discrepancies in information from multiple sources. A bachelor’s degree in any field is required. Proven experience in customer-facing roles (e.g., B2B, B2C, or contact centers) with expertise in multi-channel support (email, phone, chat). Open to transitioning between teams to support evolving business needs. Must be willing to work rotational shifts, including weekends. Top reasons to work with TDCX Attractive remuneration and great perks Comprehensive medical, insurance, and social security coverage World-class workspaces Engaging activities and recognition programs Strong learning and development plans for your career growth Positive culture for you to #BeMore at work Easy-to-access location with direct public transport links Flexible working arrangements Coaching and mentoring from experts in your field Join a global company, winner of hundreds of industry awards About TDCX Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries, including digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology, travel and hospitality. With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit Seniority level Entry level Employment type Full-time Job function Other Industries Accounting Referrals increase your chances of interviewing at TDCX. Get notified about new Account Specialist jobs in Cebu, Central Visayas, Philippines. #J-18808-Ljbffr

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