Senior Manager for Retirement Implementation

3 weeks ago

Taguig, Philippines Empower Full time

The Senior Manager Implementation oversees a team of Implementation Consultants who install new retirement plan sales. Interacts with internal and/or external high-level contacts to develop solutions to complex and difficult problems. Overview What you will do Oversee a team of 6 - 15 associates responsible for the installation of new retirement plan sales Staff training, mentoring, quality standards, reporting, disciplinary action, motivation, managing managers to identify appropriate staffing levels to projected volume with overtime/vacations and forecasting strategies, timely performance appraisals and salary/promotion/merit increase recommendations Ensure that quality assurance, survey results and gain loss standards are upheld with direct reports Provide change management leadership to new product offerings, process changes, regulatory requirements and service model enhancements Perform conference calls and consult on incoming work with various client contacts including partner(s) sales and relationship/account managers, various internal departments, plan sponsors, financial advisers, third party administrators and/or prior providers Respond to partner representatives and clients (including advisors, consultants and third party administrators) with appropriate resolutions on escalated issues Discuss issues and trends with subordinates, peers and relationship management Ensure that conversion deadlines are met within the team and that workloads remain balanced through continuous review of staff volume Lead projects which are designed to improve processes that enhance client and/or staff experience Work with sales, relationship management and other operational and service teams on process optimization, shared metric accountability, service standards and overall partnership health Participate in finals presentations, site visits and RPF responses What you will bring Bachelor’s degree or related work experience 7 years related work experience and 2-3 years management experience In-depth knowledge of the retirement industry, recordkeeping systems, plan document/provisions In-depth IRS/DOL reporting knowledge In-depth regulatory compliance knowledge Must be fluent in English Must be available to work overnight hours What will set you apart Knowledge of specialized area of business Demonstrated leadership skills Excellent written and verbal communication skills Analytical and problem-solving skills Seniority level Mid-Senior level Employment type Full-time Job function Consulting, Management, and Strategy/Planning Industries Investment Management, Insurance Agencies and Brokerages, and Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Empower. Get notified about new Implementation Manager jobs in Taguig, National Capital Region, Philippines . National Capital Region, Philippines #J-18808-Ljbffr

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