Manager, Information Security

Overview

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are key components of our corporate culture. We offer opportunities to partner with highly regarded companies, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers.

We're hiring talent that AI can't replace to help us shape the future of information management. The Opportunity: The Manager, Security Operation Center is a member of the Information Protection Center team reporting to the Sr. Manager, Information Security. This position works across Corporate and Production teams to ensure the successful implementation of security tools, services, and technology. The Security Operations Center manager provides oversight and management of the SOC including security operations management and security incident response, incident detection and analysis, containment, and eradication of cybersecurity incidents.

This position will manage resources, priorities, and internal projects, and manage the team directly when responding to business-critical security incidents. Ideally, this role will be 8-5pm Eastern Standard Time.

• Define, manage, and implement a comprehensive SOC service
• Lead the expansion and growth of the SOC
• Lead the response to significant security incidents, ensuring the SOC team's effective response
• Collaborate with client technical teams for issue resolution and mitigation
• Organize and prioritize assessments of security controls and services to ensure accurate coverage reporting and identify coverage gaps
• Review personnel resources daily to assess workload and quality of work
• Coordinate with Incident Response, Threat Intelligence, and Threat Hunting teams to create a post-incident feedback loop to educate SOC analysts and enhance detection capability
• Implement tools and processes to automate and visualize security metrics, reporting, and dashboards for varying audiences
• Develop and maintain Standard Operating Procedures for security analyst roles and responsibilities
• Interface with internal audit and compliance teams to produce required security artifacts
• Oversee technical coordination/project management for security initiatives, projects, and integration of security tools and services
• Coordinate risk assessments for requested deviations to security policy/controls
• Security monitoring, managing security cases & tickets, security incident analysis, and other security tasks
• Respond to incidents varying from endpoint to server systems
• Research security advisories (e.g., CERT) and determine appropriate course of action
• Create documentation so all team members can perform required tasks
• Create meaningful and detailed metrics based on security events or activities
• Collect evidence and artifacts to meet compliance requirements (ISO, SOX, HIPAA, SOC, etc.)
• Optimize day-to-day shift resources and needs
• Ensure appropriate staffing and coverage for assigned shifts
• Manage and communicate up to leadership regarding staffing needs and events

• Knowledge and experience managing a SOC and security operations
• Experience in a delivery, operational or security program management role and previous experience in a leadership or supervisory role
• Demonstrated experience generating metrics to measure service and program effectiveness
• Understanding of compliance frameworks (e.g., PCI, ISO 27001, NIST, etc.)
• Excellent analytical, troubleshooting, and problem-solving skills
• Ability to work in a fast-paced, changing environment while handling multiple tasks and directives; capable of working under pressure
• Excellent English writing and verbal communication skills
• Bachelor’s degree in Computer Science, Cyber Security, or Information Security preferred
• 7+ years of information security experience
• 4+ years of experience in a Security Operations Center
• 3+ years of experience managing a Security Operations Center
• Certifications: CISSP, CISA, CISM, or other industry certifications preferred
• OpenText is committed to an inclusive work environment. Our Employment Equity and Diversity Policy provides guidance on maintaining an inclusive workplace. If you need assistance or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at

Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.