Supply Chain Director

Customer Experience Team Lead, Supply Chain Management

Posted today

Job Description

Maersk is a global leader in integrated logistics. We are seeking a dynamic and experienced Customer Experience Team Lead to oversee a team supporting clients within our Supply Chain Management (SCM) portfolio. This role is pivotal in ensuring seamless end-to-end order execution across all transport modes—air, landside, and ocean—within Maersk-managed (e.g., 4PL) and operated (e.g., 3PL & 2PL) logistics solutions.

The successful candidate will drive long-term supply chain strategies, enhance customer satisfaction, and lead a high-performing team in a fast-paced, matrixed environment.

We offer a diverse and inclusive workplace and opportunities for continuous learning. Maersk employs over 100,000 people across 130 countries.

Key Responsibilities

• Customer Experience Leadership: Lead and develop a team of customer experience agents managing a portfolio of SCM clients; ensure proactive customer support and issue resolution within the designated geography; foster strong customer relationships and promote team engagement.
• Strategic Execution: Drive adoption of digital solutions across customer and CX teams; implement cost optimization strategies; identify revenue-enhancing opportunities; support development of Maersk Integrated Management Systems.
• Customer Satisfaction & Advocacy: Build deep customer relationships by understanding business needs; monitor satisfaction metrics and collaborate cross-functionally to drive improvements; represent the voice of the customer aligned with Maersk’s strategic vision.
• Operational Excellence & Collaboration: Review and refine SOPs/IOPs; promote cross-functional collaboration; partner with Global Service Centres to accelerate efficiency; identify root causes of delivery issues; coach and onboard team members; lead change management to elevate the customer experience.
• Qualifications & Skills: 3–5 years in supply chain/logistics; client-facing experience; leadership or supervisory experience preferred; strong stakeholder management; excellent English communication; strategic thinking with process-improvement focus; adaptable to a matrixed organization; proficient in Microsoft Excel (e.g., VLOOKUP, Pivot Tables).

We are an equal opportunities employer and welcome applicants regardless of race, colour, gender, sex, age, religion, national origin, ancestry, citizenship, marital status, sexual orientation, disability, or other protected characteristics. We provide accommodations during the application process upon request.

Director of Procurement

Posted 1 day ago

Job Description

The Director, Procurement develops and implements sourcing and procurement strategies, cultivates vendor relationships, and collaborates with commercial teams to determine demand and forecasting.

Responsibilities: set regional strategy for purchasing and inventory performance; develop long-term supplier agreements; implement procurement strategy and policies; manage inventory performance and regional cost improvement; collaborate with sales, operations, and other purchasers; source optimal suppliers; ensure compliance with laws and regulations; manage demand expectations; improve opportunities; support budgeted margins; maintain purchasing records.

Qualifications: Bachelor's degree in Business Administration, Supply Chain Management or equivalent; 5 years of relevant experience; strong leadership; proficiency in Microsoft Office; detail-oriented and analytical.

Contact Center Operations Director

Posted 1 day ago

Job Description

Seeking a strategic leader to oversee end-to-end operations of a customer service contact center within the financial services domain. Responsibilities include driving operational excellence, regulatory compliance, customer experience, and leading large teams across multiple channels.

Key responsibilities: lead high-volume contact center operations; develop strategies to improve customer satisfaction and efficiency; drive performance metrics; ensure regulatory compliance; collaborate with IT, Product, Risk, and Compliance to support digital transformation; lead workforce planning and development; manage budgets and stakeholder relationships.

Required qualifications: 18+ years in contact center leadership, preferably in banking or financial services; proven leadership; strong CRM/omni-channel experience; excellent communication; MS Office proficiency; strong stakeholder management. Preferred: Six Sigma/Lean certification.

Supply Chain Planner / Supervisor / Specialist

Multiple postings with locations in Manila area; roles include Supply Chain Planner, Supply Chain Supervisor, and Supply Chain Specialist with responsibilities spanning inventory management, PO processing, vendor coordination, shipping, and project management using tools such as ClickUp, PowerBI, SharePoint, and Excel. Common requirements include:

• Bachelor’s degree in related field; 1–5+ years supervisory or supply chain experience; strong organizational, analytical, and communication skills; proficiency in MS Excel; ability to work under pressure; willingness for hybrid work and night shifts where applicable.

Benefits across roles commonly include health insurance (HMO from day 1), night differential, internet allowance, and other competitive compensation packages.

Supply Chain Compliance and Admin Associate

Posted 1 day ago

Role focuses on compliance and administration for Service Supply Chain Philippines and APAC regions, including handling permits, licenses, registrations, and regulatory requirements; coordination with agencies; document filing; project coordination and change management; cross-functional communication; English fluency and strong written communication are essential.

What We Offer: Global culture, training, career development, and a range of benefits including fitness subsidies and flexible work options.

Locations: Various locations; some roles require Pasay City or other specific sites.

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