Cybersecurity Operations Team Lead

1 week ago


Philippines ePLDT Full time

Overview

The Cybersecurity Operations Team Lead is responsible for overseeing day-to-day operational compliance with defined Service Level Agreements (SLAs), Service Level Objectives (SLOs), and Key Performance Indicators (KPIs) across the MSS team. This role ensures that team members deliver services within scope and timelines, while also actively participating in technical operations when administrative duties are minimal.

Responsibilities
  • Operational Compliance & Oversight: Monitor team performance against SLA/SLO targets (e.g., TTO, ticket creation, containment, reporting). Ensure compliance with defined metrics across ICSO, SOG, and UAM functions.
  • Tracking & Fulfillment: Track and validate timely fulfillment of service requests, incident responses, and provisioning tasks.
  • Team Coordination & Task Management: Assign and follow up on daily tasks and tickets to ensure alignment with scope of work; conduct regular reviews of team deliverables and escalate issues to the Operations Head as needed; support onboarding and knowledge transfer for new team members.
  • Technical Operations Support: Participate in incident handling, monitoring, provisioning, and troubleshooting activities; step in to perform technical tasks during low administrative workload periods.
  • Tooling & Documentation: Maintain familiarity with tools such as ONE Hub, ADAUDIT, SentinelOne, and Cybereason; ensure timely generation and submission of EOS/EOD reports, trackers, and audit logs; maintain and update SOPs and knowledge base entries; analyze operational data to identify trends, gaps, and areas for improvement.
  • Stakeholder Communication: Coordinate with internal teams and escalate SLA breaches or operational risks; provide updates to the Operations Head and other stakeholders during incidents or service disruptions.
Qualifications
  • Bachelor’s degree in Information Technology, Cybersecurity, or related field.
  • At least 5 years of experience in IT operations or cybersecurity, with exposure to SLA-driven environments as well as people management.
  • Strong understanding of Managed Security operations and service delivery frameworks.
  • Excellent organizational, communication, and multitasking skills.
  • Preferred Certifications: ITIL Foundation, ISC2 Certified in Cybersecurity, CompTIA Security+, CEH, or equivalent.
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Management
  • Information Technology
Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr

  • , , Philippines Executive Operations, LLC Full time

    Overview We are seeking a proactive and detail-oriented Security Operations Center (SOC) Analyst Level 1 to join our team at EXOP. In this entry-level role, you will monitor and respond to security alerts, help mitigate security incidents and support the overall security posture of the organization. As a SOC Analyst Level 1, you will work closely with senior...


  • , , Philippines Buscojobs Full time

    Cybersecurity / Information Security Roles in Philippines (Representative Openings) Information Security Lead Posted today Job Description Job Roles and Responsibilities I. Strategic Leadership and Governance: Develop and Execute Security Strategy: Lead the formulation, implementation, and continuous improvement of the BPO's information security...


  • , Metro Manila, Philippines Michael Page Full time

    Join a multinational company Enjoy market-aligned salaries & benefits About Our Client The company is a multinational delivering full-suite IT services on a global scale. Job Description Key Responsibilities Leadership & Strategy: Lead and manage cybersecurity service teams to ensure operational excellence and alignment with security objectives. Service...

  • Red Team Operator

    18 hours ago


    , Metro Manila, Philippines Buscojobs Full time

    Prepare for a new career in the high-growth field of cybersecurity. No experience needed. Learn... Cyber Security Posted today Job Description A senior cybersecurity professional responsible for leading SOC operations, including threat monitoring, detection, and incident response. Oversees the full incident lifecycle—ensuring rapid containment, mitigation,...


  • , , Philippines Copeland LP Full time

    (such as apply with LinkedIn) and capture some of your activity on the careers site. It doesn’t record any personal details. For more information, please read our and .Cybersecurity GRC Analyst page is loaded## Cybersecurity GRC Analystlocations: Quezon City, Manila, Philippinestime type: Full timeposted on: Posted Todayjob requisition id: JR We...


  • Philippines Summit 360 Solutions Full time ₱800,000 - ₱1,140,000 per year

    Cyber Security AnalystLocation: Remote / Flexible (with overlap to US CST)Department: Security OperationsSchedule: Monday–Friday, 8:00 AM–5:00 PM US CST (flexibility +/- 3 hours)Salary: PHP80,000 to 95,000/mo (paid bimonthly)About the RoleAs a Cyber Security Analyst, you will play a key role in supporting our Incident Response and Security Operations...


  • , , Philippines ProV International Full time

    Joining ProV will positively impact your career. ProV International has positioned itself to be an employer of choice, recruiting the best talent the technology industry has to offer. We create an environment that encourages positive impact for professional development and ensures exceptional results. Our IMPACT promise is to hire and deliver only the best...


  • , , Philippines Tech One Global Ltd Full time

    Overview Recognized as one of the “Philippines Best Workplaces 2024 ”, Tech One Global Philippines is a hub for innovation and transformation. Here, you’ll be empowered to thrive in an environment that values diversity, creativity, and a growth mindset. Our mission? To build a community of problem-solvers and changemakers, delivering cutting-edge...


  • , Metro Manila, Philippines Buscojobs Full time

    Application Security Team Lead Location: Mandaluyong/Pasig area (as per original), Salary: ₱ - ₱ , Employer: Meralco Industrial Engineering Services Corporation Job Description Job Title: Application Security Lead Responsibilities Develops and implements cybersecurity strategies, policies, procedures, and incident response plans, ensuring alignment with...


  • , , Philippines Healthtech Inc Full time

    Cybersecurity Engineer II page is loadedCybersecurity Engineer II Apply locations Philippines time type Full time posted on Posted 5 Days Ago job requisition id R4850Make a difference. Be happy. Grow your career. Exciting Opportunity on the Horizon – Join Our Talent Network! Nordic is gearing up for an exciting new project and anticipate opening a role...