Technical Support Specialist in Ortigas Hybrid

2 weeks ago


Taguig, Philippines GECO Philippines Full time
Qualifications:
• Bachelor's degree or related experience in any related fields (sales, support, business management)
• At least 3+ years of experience in technical, business, or other types of support desk or sales operations roles
• Saas/Cloud experiences are a benefit
• Fluent in spoken and written English – Experience in working with different cultures from across the world
• High customer/user empathy
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to work in a high-pressure environment and manage multiple tasks/support channels and priorities
• Flexible and adaptable to changing work schedules and requirements
• Knows how to find the balance between quality and speed, standard procedures and interpretation towards a solution
Responsibilities:
• Provide technical and business support for sales and customer-facing roles along core systems (CRM) and processes (quote to fulfill).
• You will execute so called “Technical checks” required to execute a sales deal.
• Handle and resolve end-user business inquiries by: detecting the issue through relevant questions, guide the user through troubleshooting steps, identify and hand-over complex scenarios or escalations through the right channels
• Execute across multiple support channels: knowledge bases, chatbots, tickets, system workflows, zoom/call-out, MS Teams collaboration…
• Navigate varying rules and exceptions, handle exceptions and escalations
• Translate business requirements into technical direction, building relevant understanding and communication skills for each audience
• Multiply your support expertise and knowhow by sharing observations, learning, recommendations,… with peers
• Be an advocate of our systems, processes, data, confidentiality, and compliance
• Collaborate with other support teams and multiple Cloud LoBs harmoniously
• Step-up during critical QEC times (e.g. working weekend or OT shifts)
• Deal with pressure and escalations through empathy
• Work within this 24hr service with planned schedules (9hrs incl. 1hr break and required handover times) as follows
o Americas time zone (6 positions) – 10:00 pm – 7:00 am
• Deliver work mostly virtually but with a potential change to in-office either 2/5 days or 1/5 days for team members with lengthy travel times as agreed with the team lead

  • Taguig, Philippines GECO Philippines Full time

    Qualifications: • Bachelor's degree or related experience in any related fields (sales, support, business management) • At least 3+ years of experience in technical, business, or other types of support desk or sales operations roles • Saas/Cloud experiences are a benefit • Fluent in spoken and written English – Experience in working with different...


  • Taguig, National Capital Region, Philippines GECO Philippines Full time

    Qualifications: Bachelor's degree or related experience in any related fields (sales, support, business management) At least 3+ years of experience in technical, business, or other types of support desk or sales operations roles Saas/Cloud experiences are a benefit Fluent in spoken and written English – Experience in working with different cultures from...


  • Taguig, National Capital Region, Philippines GECO Philippines Full time

    Qualifications: Bachelor's degree or related experience in any related fields (sales, support, business management) At least 3+ years of experience in technical, business, or other types of support desk or sales operations roles Saas/Cloud experiences are a benefit Fluent in spoken and written English – Experience in working with different cultures from...


  • Taguig, National Capital Region, Philippines Thomson Reuters Full time

    Technical Support Specialist (Accounting Software) Help Desk & IT Support (Information & Communication Technology) Product Support Specialist, Customer Service and SupportThis role has great influence on customer satisfaction. Handles customer inquiries via phone, email or chat regarding technical issues with software, hardware, online or electronic...


  • Taguig, National Capital Region, Philippines Nezda Global Full time

    Nezda is hiring Italian Technical Support Specialist.Qualifications:Fluent in Italian and English. Graduate of any course. With at least 6 months service desk support experience using Italian language and in BPO setup. Knowledge in Microsoft 365 administration and troubleshooting is an advantage.Job Description: Assist customer through phone, chat, email, or...


  • Taguig, National Capital Region, Philippines Accent Micro Technologies, Inc. Full time

    Technical Support Specialist L2 - BGC Taguig Help Desk & IT Support (Information & Communication Technology) •Day to day Ticket Management (Service Now providing timely and consistent support, acknowledging, and recording all issues and requests accordingly.• Providing best-in-class customer service and desk-side IT support and via remote channels such...


  • Taguig, National Capital Region, Philippines ABB Schweiz AG Full time

    Technical and Promotions Specialist - Smart Power BusinessTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...


  • Taguig, National Capital Region, Philippines Booth & Partners Full time

    IT Support Specialist | Hybrid Work Setup | HMO on Day 1 Help Desk & IT Support (Information & Communication Technology) Peak Design makes award-winning bags, camera accessories, and an ecosystem of rugged phone mounts. They design truly radical gear, unparalleled in thoughtfulness, and have managed to build an equally radical company in their 12+ years of...


  • Philippines, Taguig Orbit Teleservices Pasig-Ortigas Full time

    We are seeking highly motivated and customer-oriented individuals to join our team as Call Center Agents.List of vacant positions: (HIRING)Customer Service RepresentativeTechnical Support RepresentativeSales/Retail RepresentativeTravel and Hotel AssociateHealthcare SpecialistFinancial Associate (PRIO)TelemarketerContent ModeratorGeneral...


  • Taguig, National Capital Region, Philippines Booth & Partners Full time

    About the Client:Peak Design makes award-winning bags, camera accessories, and an ecosystem of rugged phone mounts. They design truly radical gear, unparalleled in thoughtfulness, and have managed to build an equally radical company in their 12+ years of doing business.They have zero outside investors, crowdfund massively ambitious products, speak their mind...


  • Taguig, National Capital Region, Philippines N-able Technologies Ltd. Full time

    Why N-ableIT doesn't get better than this N-able isn't just another software company – we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid...


  • Taguig, National Capital Region, Philippines Information Professionals, Inc. Full time

    Technical Support/IT Helpdesk (Inbound&Outbound) | Permanent WFH | Urgent Help Desk & IT Support (Information & Communication Technology) Responsibilities include but are not limited to the following:-Triage customer-created issues and resolve or escalate to equipment vendor as necessary-Monitor all equipment uptime and performance, and escalate to the...


  • Taguig, National Capital Region, Philippines Abbott Laboratories Full time

    Technical Support Associate page is loaded Technical Support Associate Apply locations Philippines - Taguig City time type Full time posted on Posted 2 Days Ago job requisition id JOB DESCRIPTION: Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert...


  • Taguig, National Capital Region, Philippines SupportNinja Full time

    We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo. This...


  • Taguig, National Capital Region, Philippines N-able Technologies Ltd. Full time

    Why N-ableIT doesn't get better than this N-able isn't just another software company – we're going places, and we'd love for you to be a part of that journey. With N-ablites in more than 15 countries around the world, you're adding your unique voice to a diverse team of people who are supporting our customers, and one another. The Way We Work, our hybrid...


  • Taguig, National Capital Region, Philippines ABB Schweiz AG Full time

    Technical Promotions & Segment ManagerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we...


  • Taguig, National Capital Region, Philippines Goodyear Dunlop Tires Germany GmbH Full time

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Sharepoint Support Specialist Location: Taguig, 00, PH Company: Goodyear We are looking for a SharePoint Support Senior Analyst to join our Corporate Support team and provide technical support for our SharePoint environment. You will be responsible for resolving...


  • Taguig, Philippines VCC Link Full time

    We are currently looking for Health Information Specialist to join our team at Taguig!Qualifications:• 4-year Bachelor’s Degree in any Life Science courses (Pharmacy, Nursing, Med Tech, Physical Therapy, Biology, Biochemistry, Psychology but must be BS not AB/BA, Rad Tech, etc). • Licensed or not licensed professionals are welcome.• Open to Fresh...


  • Taguig, Philippines VCC Link Full time

    We are currently looking for Health Information Specialist to join our team at Taguig! Qualifications: • 4-year Bachelor’s Degree in any Life Science courses (Pharmacy, Nursing, Med Tech, Physical Therapy, Biology, Biochemistry, Psychology but must be BS not AB/BA, Rad Tech, etc). • Licensed or not licensed professionals are welcome. • Open to...


  • Taguig, National Capital Region, Philippines Prime Manpower (A ManpowerGroup Licensee) Full time

    Qualifications Educational Background RequirementsEntry level requirement include a bachelors degree in engineering, life sciences or related technical discipline. Ideally with intern experience in their field of study.Roles beyond entry level require a bachelors degree in engineering, life sciences, or related technical discipline. Work experience required...