Quality Assurance

Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Position: Quality Assurance (QA) Specialist

As a QA Specialist, you will be responsible for ensuring the quality and reliability of products, services, or processes within the organization. Your role will involve designing, implementing, and executing quality assurance procedures, conducting tests, analyzing results, and identifying areas for improvement. You will collaborate with cross-functional teams to uphold quality standards, enhance customer satisfaction, and drive continuous improvement initiatives.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Develop, implement, and maintain quality assurance policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices.
• Define quality metrics, key performance indicators (KPIs), and benchmarks to measure and monitor the effectiveness of quality assurance processes.
• Plan, design, and execute quality assurance tests and inspections to evaluate products, services, or processes for defects, deviations, or non-conformities.
• Conduct functional testing, regression testing, performance testing, and usability testing to identify issues and ensure product reliability and usability.
• Document test plans, test cases, test scripts, and test results to provide comprehensive documentation of quality assurance activities and findings.
• Prepare and communicate quality assurance reports, metrics, and analysis to stakeholders, management, and project teams.
• Identify and report quality issues, deviations, and non-compliance incidents through systematic testing, analysis, and investigation.
• Collaborate with cross-functional teams to investigate root causes, implement corrective actions, and prevent recurrence of quality issues.
• Analyze quality assurance data, trends, and feedback to identify opportunities for process improvement, efficiency gains, and cost reduction.
• Implement continuous improvement initiatives, quality control measures, and corrective/preventive actions to enhance product quality and customer satisfaction.
• Provide training, guidance, and support to team members and stakeholders on quality assurance principles, methodologies, and tools.
• Promote a culture of quality, accountability, and continuous improvement throughout the organization.

Candidate Qualifications

• Associate Degree, Certification or Equivalent combination of Training and Experience
• Proven experience in quality assurance, testing, or quality control roles, preferably in a related industry or domain.
• Strong understanding of quality management principles, methodologies, and tools
• Proficiency in quality assurance techniques, testing methodologies, and software testing tools.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to identify issues, analyze data, and implement effective solutions.
• Strong attention to detail, accuracy, and thoroughness in quality assurance processes and documentation.
• Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and communicate quality-related concepts to stakeholders at all levels.
• Knowledge of regulatory requirements, compliance standards, and industry best practices related to quality assurance and product/service quality.
• Certification in quality assurance (e.g., Certified Quality Engineer, Certified Quality Auditor) is a plus.

Compensation Details

What You Can Expect From MCI

We offer a competitive compensation and benefits package designed to recognize hard work and support career growth. Starting compensation is based on experience, with a range of benefits and incentives.

• HMO Coverage plus a dependent
• Rank & File: ₱100,000 coverage
• Supervisors/Managers: ₱120,000 coverage
• Dental Coverage with in-house dental assistance worth ₱5,000
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events

Compensation & Benefits That Fit Your Life

MCI takes pride in tailoring offerings to fit the needs of our diverse team across subsidiaries and locations. While benefits may vary by geography, the core commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and may sit/stand for long periods while using a computer and headset. May require occasional movement to accomplish tasks and may exert up to forty (40) pounds.

Conditions of Employment

• Must be authorized to work in the country where the job is based.

Subject to program and location of the position

• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint. Job offers are contingent on background results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request by a qualified applicant or employee with a disability. If accommodations are needed, please contact Human Resources.

Equal Opportunity Employer

All aspects of employment at MCI are based on merit and qualifications. MCI is an equal-opportunity employer and does not discriminate on the basis of age, ancestry, color, gender identity or expression, national origin, disability, or any other protected characteristic. Qualified applicants with criminal histories will be considered in accordance with local and federal requirements.

MCI may revise this job description at any time. This description is not an employment contract, and either party may terminate employment at any time for any reason.

About MCI

MCI helps customers take on CX and DX challenges by delivering industry-leading solutions across BPO, IT services, and related areas. MCI operates multiple subsidiaries and serves 10,000+ employees and 150+ North American client partners across various brands.

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