Cloud & Infrastructure Operations Manager

4 weeks ago

Southern Manila District, Philippines Avaloq AG Full time

We are seeking a dynamic and hands-on Operational Manager to oversee and coordinate our IT operations team in Makati, Philippines, with a focus on Network and Identity and Access Management (IAM) services as part of the Cloud Foundation. This role is pivotal in ensuring operational excellence, incident coordination, and seamless collaboration across our global IT infrastructure, particularly between our operations centers in Switzerland and Philippines.

This is not a purely managerial role. The ideal candidate is expected to actively contribute technically - spending a significant portion of their time working directly on operational tasks in either Network or IAM , depending on their area of expertise. A solid understanding of both domains is essential to effectively support the team and lead by example.

Your Key Tasks

Team Leadership & Coordination

  • Lead and manage the day-to-day operations of the Network and IAM teams in Makati, focusing on Network and IAM services.
  • Support onboarding, training, and development of team members to maintain a high-performing and knowledgeable workforce.
  • Foster a culture of accountability, collaboration, and technical excellence within the team.

Hands-On Technical Contribution

  • Actively participate in operational tasks, troubleshooting, and service delivery in either Network or IAM.
  • Provide technical guidance and mentorship to team members, ensuring best practices are followed.
  • Contribute to the implementation and maintenance of automation and infrastructure solutions using GitOps and Infrastructure as Code (IaC) principles.

Incident & Service Management

  • Act as the primary point of contact and reference manager for operational issues, escalations, and incident coordination across both domains.
  • Ensure timely and effective incident management, including root cause analysis, resolution tracking, and communication with stakeholders.
  • Monitor and report on service performance, operational KPIs, and team productivity.

Collaboration & Stakeholder Engagement

  • Collaborate closely with the Head of Network , Head of IAM , and Head of IT APAC/MEA to align operational goals with strategic initiatives.
  • Drive continuous improvement initiatives to enhance operational efficiency and service quality.
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