French-Speaking Customer Support Specialist

3 weeks ago


San Juan, Philippines TalentPop App Full time

French-Speaking Customer Support Specialist Now Hiring: French-Speaking Customer Support Specialist (Voice & Chat) – Work from Home Are you fluent in French and English and have a knack for solving problems and delivering exceptional service? If you’re looking to join a fast‑growing team that values professionalism, growth, and customer satisfaction, this opportunity is for you. What You’ll Be Doing As a Customer Support Specialist, you will serve as the first point of contact for our French‑speaking customers. You will handle inquiries via inbound calls, live chat, and email, ensuring that every customer interaction is prompt, clear, and helpful. Key Responsibilities Deliver outstanding support in both French and English through voice and chat Troubleshoot and resolve customer issues with professionalism and urgency Build strong relationships by personalizing each interaction Collaborate with your team to ensure consistent and high‑quality service Share customer feedback and insights to help improve our processes What We’re Looking For 1+ year of remote/online experience in customer service or a similar role Experience with bilingual customer support is an advantage Excellent written and verbal communication skills Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus Calm and solution‑focused under pressure Familiarity with e‑commerce and CRM systems is a plus Fluent in French and English Tech Requirements Personal computer or laptop with a minimum i5 processor Stable internet connection with at least 15 Mbps upload and download speeds Perks And Benefits Competitive pay with annual performance reviews Paid time off to support work‑life balance Monthly health stipend Performance bonuses based on KPIs Permanent remote work setup #J-18808-Ljbffr



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