Customer Success Manager

4 weeks ago

Makati, Philippines Monroe Consulting Group Full time

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of Asia's fastest-growing HR technology platform.
Job Summary

Our respected client is seeking an experienced and tech savvy professional for a Customer Success Manager - Payroll role which have pivotal role to understanding the customer's problem statement while demonstrating and advocating the best payroll solution on their products. This person will be responsible for ensuring the successful implementation and operational of the of Payroll solution.
The job is based in Makati City and offers a Hybrid work arrangement .
Key Job Responsibilities:

  • Lead the accurate and timely processing of payroll implementation projects, ensuring seamless delivery for clients and efficient coordination within the payroll team.
  • Serve as the primary point of contact for clients, expertly managing expectations and providing comprehensive updates on project progress.
  • Ensure precision in payroll processes and results, with strict adherence to agreed schedules for payroll payments.
  • Oversee the collection and analysis of payroll requirements, translating these into detailed system specifications for successful implementations.
  • Exhibit extensive domain knowledge of global payroll, HR, and benefits systems.
  • Efficiently manage complex and high-volume payroll operations, optimizing workflows and enhancing overall efficiency.
  • Execute and adjust strategic plans with a high degree of independence, ensuring alignment with organizational goals.
  • Proactively initiate and implement innovative process improvements, driving operational excellence.
  • Communicate clearly and effectively through verbal, written, and non-verbal methods across all levels of the organization.

Key Job Qualifications:

  • Min. 8 years' experience in payroll experience and/or payroll systems implementation.
  • Has experience leading Payroll Consultant with min. 3K to 7K head accounts, work with BPO environment.
  • Proven ability to work and effectively communicate with C-level executives and line of business representatives.
  • Proven ability to understand client pain points and propose solutions.
  • Excellent communication and interpersonal skills.
  • Strong analytical skills for problem-solving and proposing resolutions.
  • Effective time management skills
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