Customer Success Associate

7 days ago

Antipolo, Philippines EO Staff Full time

Customer Success Associate We are looking for a proactive and relationship-driven Customer Success Associate to join our team. In this role, you will be the main point of contact for our clients, ensuring they have a smooth and successful experience with our services. You will work closely with both clients and Virtual Assistants (VAs) to build trust, deliver measurable results, and drive long-term growth. Key Responsibilities Serve as the lead point of contact for all client account management matters Build and maintain strong, long-lasting relationships with clients and Virtual Assistants (VAs) Meet or exceed company revenue, retention, growth goals, and other KPIs Handle the client onboarding process to understand needs and ensure a smooth start Conduct daily monitoring of VAs during their first 30 days to track progress, ensure performance standards are met, and build client confidence Update clients on project statuses, timelines, and deadlines Solve problems by taking concrete actions that lead to fast, meaningful solutions, providing ETAs and clear progress updates Manage client and VA communication through emails, calls, and messaging platforms, including regular check-ins and feedback sessions Act as the client advocate within the company, proactively offering solutions to ensure high retention and long-term growth Develop new business opportunities with existing clients by understanding their growth needs Maintain thorough account records and documentation of client interactions and business lifecycle Monitor and measure client success and VA performance, analyze data, and recommend improvements Prepare periodic reports on account status and health, and communicate progress to internal and external stakeholders Respond to emails and client communication in a timely manner Assist with client outreach as needed Qualifications At least 3 years of experience in customer success, account management, or a client-facing role Strong communication and relationship-building skills Highly organized, with excellent attention to detail Problem solver with the ability to deliver fast and effective solutions Comfortable managing multiple priorities and deadlines Experience working with remote teams is a plus KPIs / Success Metrics Client Retention Client Satisfaction Onboarding Success Responsiveness Why Join Us? Work with a growing, mission-driven company that values both client and team success Collaborate with a supportive team in a fully remote environment Opportunities for professional growth and advancement Make a direct impact on helping entrepreneurs scale smarter and reclaim their time What We Offer Base Salary: P45K/month Salary increase after probationary period, depending on performance Performance-based bonuses 13th Month Pay Paid Time Off Birthday, Anniversary & Christmas Gifts Ready to drive impactful results and make a difference in a growing company?Apply now and let’s hit our goals together #J-18808-Ljbffr

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