People Operations Representative

Overview Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, delivering cloud innovation to customers worldwide. We are hiring a People Operations Representative based in the Philippines to support our global employee population across the United States, Canada, Colombia, and Australia. This role is part of our Global People Operations team, handling both front-line and back-office HR operations, ensuring high-quality execution of core HR processes and delivering a responsive, employee-centered experience. The position reports to the People Operations Manager based in the United States. The ideal candidate is highly organized, detail-oriented, and comfortable working across time zones in a fast-paced, collaborative environment, with a passion for operational work and solving day-to-day employee issues. Responsibilities Process employee lifecycle transactions, including new hires, job changes, and terminations. Provide tier 1 support for employee inquiries related to HR policies, processes, and tools across supported regions. Escalate complex or advanced employee issues to appropriate partners or teams as needed. Coordinate pre-hire onboarding steps and virtual I-9 processing for US employees. Perform regular data audits to ensure accuracy and integrity of employee records. Support basic HR reporting needs. Contribute to maintaining process documentation and driving consistency across global operations. Maintain and audit employment records. Support compliance efforts by assisting with employment-related audits and reports, including I-9 audits, payroll audits, and other mandatory reviews. Qualifications Flexibility to work US Pacific Time hours. 2–3 years of hands-on experience in People Operations for a global organization (experience supporting international regions is a plus). Familiarity with employee lifecycle processing and experience with data management in an HRIS (UKG experience preferred). Strong computer skills in Microsoft Office Suite (especially Excel and SharePoint). Ability to analyze and validate data accurately and thoroughly. Ability to handle sensitive and confidential information with professionalism. Strong professional proficiency in written and verbal English, with the ability to communicate effectively in cross-cultural and business environments. Ability to manage tasks independently, prioritize effectively, and meet deadlines with a high degree of accuracy. Self-motivated and collaborative team player. Commitment to continuous learning, particularly in employment laws, HR technology, and employee experience best practices. Bachelor's degree in Human Resources or a related field is strongly preferred. Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9. #J-18808-Ljbffr