Associate Manager, Servicenow And Process Integration Specialist

Makati City, National Capital Region

Salary: ₱ - ₱

Posted 1 day ago

Associate Manager Servicenow And Process Integration – Makati City, NCR

Job Purpose: The Business Process Specialist supports the Business Process Manager in eliciting information from stakeholders to map out their processes and assists in documentation of the company's processes, policies, and procedures.

Qualifications:

• Graduate in BS Industrial Engineering or related field preferred but not required
• At least 3 years of experience in process documentation, frameworks, audit, improvements, and standards
• Proficient in Microsoft Office (Visio, Excel, Word, PowerPoint) and Microsoft Teams
• Skilled in process mapping and information gathering from stakeholders
• Critical thinker, detail-oriented, and strong communication skills
• Experience in retail and exposure to project management is a plus

Job Responsibilities:

• Facilitate process improvement and assist process owners in identifying gaps and improving existing processes
• Conduct process creation/documentation through information elicitation with stakeholders
• Maintain and update documented processes of the company
• Align documented processes with stakeholders and ensure process cascade and training before implementations
• Ensure organized filing and release of controlled documents

Posted 1 day ago

Job Description : The Business Process Manager ensures elicitation and documentation of processes meet standard characteristics of an effective Business Process Document and identifies areas for process re-engineering. On an annual basis, ensure significant processes are documented.

Qualifications:

• Graduate in BS Industrial Engineering, Management or related field preferred but not required
• 4-5 years of experience as a Manager in Business Process or related department
• Proficient in Microsoft Office (Visio, Excel, Word, PowerPoint) and Microsoft Teams
• Skilled in process mapping and information gathering from stakeholders
• Critical thinker, detail-oriented, with strong communication skills
• Experience in Retail and project management is a must

Job Responsibilities:

• Communicate department goals to all team members
• Lead elicitation with process owners to document processes
• Endorse process improvements and assist owners in identifying gaps
• Review process documentation with BP Specialist, Owners, and Senior Management
• Align processes with stakeholders and ensure training before implementations
• Implement and manage Business Process Document Management

Posted 1 day ago

Job Description : Specific duties include implementing and supporting SAP for Regional finance processes, architecting IS applications, prioritizing work requests, and serving as internal consultant for process improvement.

Required Qualifications/Experience:

• Expert knowledge of SAP S4 FICO
• Experience managing SAP projects
• Ability to communicate across levels and regions
• Strong knowledge of business processes and IS for competitive advantage
• Excellent communication and regional adaptability
• Willing to work in a hybrid setup and start ASAP

Posted today

Job Description : Lead standardization, monitoring, and improvement of processes across departments and clients. Identify inefficiencies, document procedures, and promote operational excellence.

Responsibilities:

• Root cause analysis of KPI gaps
• Documentation of processes using approved templates
• Develop dashboards to monitor performance
• Prepare reports with actionable insights
• Recommend and implement process improvements
• Own change control for workflows and ensure governance
• Design trackers for process utilization, TAT, and workload; create real-time dashboards

Qualifications:

• Bachelor’s degree in Industrial Engineering, Business Administration, Management or related field
• At least 2 years in process mapping/documentation, analysis, or improvement
• Experience in change management and governance (1+ year)
• Strong Excel/Google Sheets and presentation skills
• Analytical, strategic thinker with strong communication
• Experience with SLA/KPI dashboards and BI tools

Preferred qualifications:

• Six Sigma Yellow Belt or Lean Certification
• Experience in HR, Finance, or shared services is a plus
• Advanced project management skills
• Comprehensive benefits and on-site facilities may be offered

Location: Marikina / Pasig areas

The description also references several other roles (e.g., Business Process Specialist, Business Process Supervisor, Analyst) with varying requirements across multiple locations including Manila, Mandaluyong, Marikina, Pasig, and Santa Maria. These entries include responsibilities such as SAP/IS integration, training, governance, project management, and regional collaboration. Please review the full listing for role-specific details and ensure alignment with the target position before applying.