Circuit Delivery Coordinator Lead

1 week ago

Cabuyao, Philippines CommandLink Full time

Join to apply for the Circuit Delivery Coordinator Lead role at Command|Link . About Command|Link Command|Link is a global SaaS platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has been recognized for innovation in IT and networking with multiple product awards. This is a 100% remote position. About Your New Role As a Lead Circuit Delivery Coordinator within our Service Delivery team, you will oversee a team of Circuit Delivery Coordinators (CDCs), working closely with Project Managers to ensure circuit management activities are executed efficiently and on schedule. Key Responsibilities Manage the ordering of internet circuits to support customer deployments. Track circuit orders and communicate milestone updates to Project Managers and customers throughout the delivery process. Lead, mentor, and coach the CDC team on escalation practices and provider-specific processes. Ensure adherence to carrier policies and internal service delivery standards. Collaborate cross-functionally with Project Managers, Engineering, Sales, and Vendor Management to remove roadblocks and maintain delivery timelines. Maintain and update Knowledge Base (KB) articles to reflect changes in carrier processes and procedures. Communicate process updates during weekly team calls and contribute to the Monday review presentation. Take ownership of escalations and provide hands-on support for off-track orders or issues requiring leadership intervention. Monitor the team’s high-priority and past-due cases to ensure timely resolution; no case should remain open for more than four days. Participate in the interview process to identify candidates with strong skills and cultural alignment. Qualifications Minimum of 2-5 years experience in the telecommunications industry. Experience working with a variety of internet providers, domestically and internationally, to manage circuit delivery and escalation processes. Demonstrated ability to continuously develop skills, expand knowledge, and proactively address challenges. Ability to document dependencies and priorities clearly. Why you’ll love life at Command|Link Room to grow at a high-growth company An environment that celebrates ideas and innovation Your work will have a tangible impact Flexible time off Fun events at cool locations Employee referral bonuses Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: Software Development #J-18808-Ljbffr

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