Team Leader

2 weeks ago

Las Piñas, Philippines KMC Solutions Full time

Functional Overview The Team Leader is responsible for managing the daily operations and performance of the assigned team. This role involves overseeing tasks, monitoring productivity, and ensuring operational efficiency while fostering a collaborative and goal-driven work environment. The Team Leader also serves as the main point of contact between the team and other departments to ensure smooth communication and workflow alignment. Duties and Responsibilities Task Management: Allocate and monitor daily tasks to ensure timely and accurate completion. Performance Monitoring: Track team performance using key performance indicators (KPIs) to maintain quality and productivity standards. Communication: Facilitate effective communication within the team and across departments. Training & Development: Identify skill gaps and coordinate or design training programs to enhance team performance. Resource Management: Schedule shifts, manage leaves, and ensure adequate coverage during absences. Conflict Resolution: Address and mediate disputes promptly while fostering a positive work environment. Process Optimization: Continuously review and improve operational workflows and procedures. Recruitment Support: Collaborate with HR in screening and selecting suitable candidates for the team. Motivation & Engagement: Set clear goals, provide feedback, and inspire team members to achieve optimal performance. Delegation: Assign responsibilities effectively to maximize efficiency and ownership. Skill and Experience Requirements Problem-Solving: Ability to analyze issues, develop solutions, and make sound decisions. Communication: Strong verbal and written communication skills to build relationships and manage conflict effectively. Interpersonal Skills: Empathetic leadership with the ability to motivate and support team members. Time Management: Capable of managing multiple priorities and meeting deadlines consistently. Organizational Skills: Excellent at planning, monitoring progress, and keeping the team focused on goals. Qualifications College graduate At least 5 years of accumulated team management or leadership experience Intermediate proficiency in Microsoft Excel and Adobe applications Background in handling financial campaigns or Australian broking firms Experience using AOL (ApplyOnline) and BrokerEngine or MyCRM platforms Schedule: 6:00 AM to 3:00 PM PH Time Work Setup: Remote (Once a month onsite meeting only) #J-18808-Ljbffr

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