Customer Service Representative
1 week ago
We are seeking a dedicated and customer-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and resolving inquiries efficiently.
Responsibilities:
Customer Support:
* Respond promptly to customer inquiries via phone, email, and live chat.
* Provide accurate and timely information about products, services, and policies.
* Resolve customer issues and complaints effectively and professionally.
* Identify and escalate complex issues to appropriate departments.
Problem-Solving:
* Troubleshoot technical issues and guide customers through solutions.
* Analyze customer feedback to identify areas for improvement.
* Develop and implement solutions to enhance customer satisfaction.
Administrative Tasks:
* Maintain accurate records of customer interactions and resolutions.
* Update customer information and databases.
* Prepare reports on customer satisfaction and performance metrics.
Qualifications:
* College Graduate (with or without experience)
* HS Graduate / SHS or Completed 2 years in College (6 months BPO Experience)
* Excellent verbal and written communication skills.
* Strong problem-solving and decision-making abilities.
* Ability to multitask and prioritize tasks effectively.
* Positive attitude and a passion for helping others.
Benefits:
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Supportive and collaborative work environment.
We are committed to diversity and inclusion and encourage all qualified candidates to apply.
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