Customer Specialist – Alabang Site

1 day ago


Muntinlupa, Philippines WNS Full time

WNS Muntinlupa City, National Capital Region, Philippines

1 week ago Be among the first 25 applicants

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Company Description

Visit us in our newest Alabang Career Hub located at G/F Entrata Bldg., Civic Drive cor Corporate Ave., Filinvest, Alabang

Why Join Us?

We promise our employees to experience role clarity, coaching and mentoring, professional development, and structured career paths through our 5 people promises while keeping employee experience at the core. Experience our culture of Outperformance, engagement, celebration, and enjoy a wide variety of best-in-class benefits including free HMO coverage for self and dependents from Day 1 . Also, contribute to society through our WNS Cares Foundation , supporting meaningful community initiatives.

About WNS:

WNS Philippines - Established in 2008, delivering a full spectrum of BPM services including customer interaction, finance and accounting, research and analytics, technology solutions, and industry-specific services. With over 11,000 employees across 11 sites in 4 key cities, WNS is one of the fastest-growing centers in the country.

Our mission is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.

WNS Global Services Inc. (NYSE: WNS) is a global BPM leader serving 400+ clients across various industries with over 44,000 professionals in 60 delivery centers worldwide.

Job Description

Communicate with customers professionally and provide solutions for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while supporting them.

Qualifications

Insurance Account

  • Completed 2 years in college, with 1 year BPO experience
  • or College Graduate with no BPO experience

Travel Account

  • High School Graduate, no BPO experience required

Healthcare Account

  • High School Graduate with at least 1 year BPO experience
  • Good customer service skills
  • Willing to work onsite and on shifting schedules
  • Can start ASAP

Note: For applicants under the new K-12 Curriculum, graduates of Senior High School are preferred; under the old curriculum, HS graduates are welcome. Education proofs to be submitted at the time of joining/offer.

Additional Information

  • Structured career path
  • Growing team with internal progression opportunities
  • Safe work environment
  • Free HMO coverage from Day 1, including dependents
  • Skills training opportunities
  • Paid leaves
  • Annual appraisal
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
Industries
  • Outsourcing/Offshoring
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