Senior Technical Manager

ABOUT TEMENOS

Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

The Senior Technical Manager – Temenos Infinity is responsible for leading technical support, optimization, and delivery of Temenos Infinity digital banking solutions across global client environments. This role combines hands-on technical expertise with leadership responsibilities, ensuring high availability, scalability, and performance of digital channels. The manager will act as the final technical escalation point for Infinity, driving incident resolution, root cause analysis, and continuous service improvement in SaaS and on-premise deployments. Operating at the Level 3 support tier, the Senior Technical Manager is accountable for handling day-to-day operational challenges, ensuring timely resolution across all support layers, and contributing to continuous product and process improvements through the Centre of Excellence.

• You will provide Level 3 technical support for Temenos Infinity platforms (web, mobile, omnichannel) across client environments.
• You will oversee incident resolution, debugging, and RCA for complex digital banking issues.
• You will manage and optimize API/microservices integration between Infinity, Transact, and external systems.
• You will ensure system availability, performance tuning, and scalability of digital channels.
• You will guide the team in troubleshooting front-end (web/mobile) and middleware components.
• You will define and enforce technical best practices, coding standards, and deployment guidelines.
• You will collaborate with product engineering and architecture teams to deliver upgrades, hotfixes, and patches.
• You will lead validation of digital customer journeys, payment flows, onboarding processes, and integrations.
• You will manage and mentor a team of technical consultants and analysts, providing technical governance.
• You will drive automation initiatives for monitoring, testing, and release management.
• You will engage with clients and stakeholders to provide technical advisory, architecture reviews, and escalation management.
• You will contribute to knowledge base, runbooks, and technical documentation for Infinity operations.

• You should have 10+ years of IT experience with at least 7+ years in Temenos Infinity or equivalent digital banking platforms.
• You should have strong expertise in Infinity architecture, digital channels (mobile, web), and customer journey configuration.
• You should have hands-on experience in Temenos Quantum (Visualizer and Mobile Fabric).
• You should have proficiency in REST and SOAP APIs, microservices, JSON, and web services.
• You should have hands-on experience in debugging middleware layers, API gateways, and integrations with Temenos Transact.
• You should have strong programming/scripting experience (Java, Spring MVC, Hibernate, JavaScript, Node.js, Angular/React, or similar frameworks).
• You should have solid knowledge of SQL and database performance tuning (Oracle, DB2, SQL Server).
• You should have experience with cloud deployments (Azure, AWS, GCP) and containerization (Docker, Kubernetes).
• You should have proficiency in CI/CD pipelines, Git, Jenkins, and DevOps practices.
• You should have familiarity with monitoring/logging tools (Splunk, ELK, Dynatrace, AppDynamics).
• You should have proficiency in Android and iOS app debugging.
• You should have hands-on exposure to Apache Cordova.
• You should have knowledge of Mobile performance tuning, application security and MDM (Mobile Device Management) Integration.
• You should have Temenos certification in Infinity Digital Banking.
• You should have experience with mobile application frameworks (iOS/Android) and web UI troubleshooting.
• You should have exposure to regulatory compliance in digital banking (KYC, AML, GDPR, PSD2).
• You should have strong knowledge of digital identity, authentication, and security standards (OAuth2.0, OpenID Connect, SAML).
• You should have experience driving digital transformation projects in large-scale banking environments.

• Care about being a specialist in your field.
• Commit to coaching and mentoring others.
• Collaborate with cross-functional teams and clients.
• Challenge yourself to constantly improve your Temenos product knowledge.

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
• Family care: 4 weeks of paid family care leave
• Recharge days: 4 days per year to use when you need to physically or mentally recharge
• Study leave: 2 weeks of paid leave each year for study or personal development

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