Real Time Analyst | Antipolo

3 weeks ago

Antipolo, Philippines TaskUs Full time

Overview

Real Time Analyst | Antipolo at TaskUs.

Job Description

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. TaskUs serves clients in sectors including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture supports a growing workforce across multiple locations, including the Philippines, India, and the United States. TaskUs emphasizes growth, continual improvement, and a culture of motion and adaptability.

Main Responsibilities
  • Manage the call volume, daily attendance and program break schedules
  • Assist with creation of metrics and targets for services
  • Work closely with the Operations team to analyze and help improve their delivery processes
  • Generate ideas for process and service improvement planning
  • Produce daily, biweekly and monthly internal reports
  • Assist with projects and other duties as assigned
Skills And Qualifications
  • Experience with IEX, Bliss and Client Tools/Reports
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Demonstrate sound work ethic
  • Must have average level Google Sheet skills
  • Ability to create reports in Google Sheets
  • Attention to detail and high level of accuracy
  • Tenured RTA Apprentice in Chariot Account
Personal Attributes
  • Ability to take initiative
  • Flexible team player with a positive attitude
  • Must have good time management with the ability to work with minimal supervision and under tight timelines
  • Capable of managing multiple, simultaneous projects
  • Must be friendly and professional with a positive attitude
  • Organized with the ability to quickly and effectively adapt to change
  • Excellent attendance record
  • Able to communicate professionally - oral and written
How We Partner To Protect You

TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI

TaskUs believes that innovation and higher performance are driven by people from diverse backgrounds. We welcome applicants from all walks of life and are committed to equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL: . TaskUs is proud to be an equal opportunity workplace and an affirmative action employer, celebrating diversity and fostering an inclusive environment for all employees.

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