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Call Center Agents

20 minutes ago

Cagayan de Oro, Philippines TORCH Solutions Full time

We are seeking highly motivated and customer-oriented individuals to join our dynamic team as Call Center Agents. This full-time role is based in Cagayan de Oro, Misamis Oriental and offers a relocation package as well as the opportunity to work on a virtual process. As a Call Center Agent, you will be responsible for providing exceptional customer service, resolving inquiries, and contributing to the overall success of our business. What you'll be doing Handling inbound and outbound calls from customers, responding to queries, and providing solutions in a professional and efficient manner Documenting customer interactions and maintaining accurate records Identifying and escalating complex issues to the appropriate team or department Participating in regular training sessions to stay up-to-date with product knowledge and customer service best practices Adhering to quality standards and key performance indicators to ensure a consistently high level of service What we're looking for Strong communication skills, both written and verbal, with the ability to interact with customers from diverse backgrounds Excellent problem-solving and decision-making abilities to address customer concerns effectively Proficiency in handling multiple tasks and prioritizing workload in a fast-paced environment A positive, empathetic, and customer-centric attitude Previous experience in a call center or customer service role would be an advantage If you're ready to embark on an exciting and rewarding career in customer service, we encourage you to apply now.