Threat Response Coordinator

6 days ago

Morong, Philippines Genfinity Full time

Genfinity Clark Freeport and Special Economic Zone, Central Luzon, Philippines This position is more than just security—it is the lifeblood of the company. We are looking for someone who can increase their skills and make a real difference in security. Responsibilities Using in‑house technology, review live events and determine the plan of action: address the subject, contact 911 dispatch, trigger a siren or call the homeowner. Provide home monitoring via cameras and, if necessary, intervene to warn off trespassers and potential thieves. Review any events that trigger our AI security systems on the perimeter of customers’ homes, businesses and properties. Contact the threat via 2‑way audio, 911 emergency, or both to address the threat. The system is designed to predict, prevent, and protect customer homes and businesses from crime by identifying threats and addressing them. Provide internal feedback as an advocate for customers: identify and elevate priority issues, build processes to avoid repeat mistakes/issues. Assist in providing feedback on internal processes for managing our central security station. Work with customer‑service teams and engineering to refine our system. Qualifications Minimum of college‑level education; a four‑year degree is preferred. Strong communication skills. Preferably one year of experience in security/law enforcement/emergency dispatch, surveillance. Proficient in relevant computer applications (web browsing, email, etc.). Typing speed of 35 WPM minimum. Ability to communicate calmly and clearly in stressful situations; calling 911 requires calmness and clarity of thought. Comfortable using your voice; communicate courteously with customers, 911 operators, and suspects. Curious by nature, willing to intervene and investigate situations without hesitation. Able to work various shifts and overtime as needed. Willing to work onsite in Pampanga. Compensation Earn as much as Php 32,000 Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law. All information will be kept confidential according to EEO guidelines. Privacy Notice & Consent We value your privacy. By submitting your information through this form, you are applying for a position at Genfinity Philippines, Inc. and voluntarily providing personal information, including your name, contact details, and resume. Your personal data will be processed in accordance with the Data Privacy Act of 2012 and is used solely for recruitment purposes. You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our Data Protection Team at By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my free, informed, and voluntary consent to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes. Employment Details Seniority level: Entry level Employment type: Full‑time Job function: Other Industry: Outsourcing and Offshoring Consulting Referrals increase your chances of interviewing at Genfinity by 2×. #J-18808-Ljbffr

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