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Sr Transformation Analyst

4 weeks ago

Cebu City, Philippines Manulife Insurance Malaysia Full time
***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d’utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Sr Transformation Analyst page is loaded## Sr Transformation Analystlocations: Quezon City: Cebu City, Cebutime type: Temps pleinposted on: Publié aujourd'huitime left to apply: Date de fin : 19 septembre 2025 (Il reste 6 jours pour postuler)job requisition id: JR The **Senior Transformation Analyst** join our Operational Excellence team at MBPS. In this role, you are expected to conduct process discovery & walkthrough sessions for operational and/or support processes, identify process and/or performance gaps and opportunities, quantify impact of process gaps and/or performance misses and continuous improvement opportunities and support the business process owners in deploying the agreed recommendations measuring and tracking benefits of projects.**Position Responsibilities:*** Analytical support for transformation projects, ensuring data-driven decision-making.* Provide technical training and coaching on broad Operational Excellence disciplines – i.e. Agile, Lean, Design Thinking, CI. OE workshops (e.g., Problem Solving tools and techniques, VSM, CJM, Scrum, CI workshops).* Monitors project progress and provides insights, ensuring transformation initiatives are on track**Required Qualifications:*** Knowledge of and hands-on application of Project Management frameworks and tools* Project Management Training or Certification: PMP, Agile, Scrum, etc.* Knowledge of and hands-on application of Operational Excellence, Problem Solving methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, VSM, Customer Journey Mapping, Visual Management, OE Maturity, etc.)* Training for LEAN Six Sigma Blackbelt* Ability to influence & lead senior leaders in decision-making through insightful, data-driven, and value-added recommendations.* Ability to develop and facilitate management trainings and workshops geared towards mid-level and senior-level leaders.* Advanced MS Office Skills* Use of statistical tools for data analysis, i.e., Minitab, SPC Excel, etc.* Excellent communication skills (verbal and written)* Good interpersonal skills* Strong negotiation and conflict resolution skills **Desired:*** Certified COPC Implementation Leader Knowledge and experience with Insurance Contact Center and Back-Office Operations* Certified LEAN Six Sigma Blackbelt**Preferred Qualifications*** 5 years combined experience in leading process engineering, optimization & performance improvement projects, operational management and management of key support functions in the insurance and/or BPO industry.* At least 2 years experience in leading process & performance improvement projects for customer service operations in the insurance, BPO, and/or shared services industry (i.e., call center, emails, chats, back office, etc.)* At least 3 years Project management experience At least 2 years experience in managing stakeholders in senior leadership roles, i.e., delivering formal presentations, developing executive reports, facilitating management meetings, etc.* At least 2 years experience in developing and facilitating management trainings and workshops on various Operational Excellence, Problem Solving, and Project Management frameworks, methodologies and tools (LEAN, DMAIC, Data Analysis, HCD, Design Thinking, Agile, Scrum, etc.)* Demonstrated strong passion for continuous learning* At least 2 years experience as OE Consultant, Coach or Manager* Alignment with Manulife Values & Culture**Desired:*** 1. Management consulting experience* 2. Experience leading large, cross-functional, organization-wide, multi-site transformation and/or process and performance improvement initiatives* 3. Familiarity with commonly used BPO tools and systems (i.e., Nice, Verint, IEX, ACD, CRM, Ticketing Systems, Knowledgebase, Learning Management Systems, Power BI, etc.)* 4. Experience working with stakeholders across different geos, i.e., North America, Canada, Asia* 5. Builds and leverages on network of OE professionals and or organizations in the industry and/or academe to keep abreast of best practices, industry developments, trends, issues, etc.**When you join our team:*** We’ll empower you to learn and grow the career you want.* We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.* As part of our global team, we’ll support you in shaping the future you want to see.**À propos de Manuvie et de John Hancock**La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse .**Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi**Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à **Modalités de travail**Hybride
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