
It Service Desk Start Asap Work On-Site
22 hours ago
IT Service Desk – Onsite (Makati, Philippines)
Location: Makati, National Capital Region
Posted: 19 days ago
Job DescriptionCustomer Support Associate — full-time onsite
Responsibilities- Phone or Live chat shift
- Help customers by understanding their queries and providing solutions
- Search the Knowledgebase and FAQ for relevant information to provide solutions
- Communicate with Operations or KYC teams through the internal ticketing system, if input from their side is needed
- Escalate tickets to the internal team, if needed
- Email shift: work through the email queue from oldest to newest
- Attend coaching sessions set up by Team Lead or QA
- Attend improvement training set up by the client
- Customer Service in a BPO industry with at least 6 months experience
- Strong English understanding; able to work with English tooling and Knowledge Base
- Ability to multi-task and handle challenging situations
- Adaptable to fast-paced environment and changes
- Problem-solving mindset with strong attention to detail
- Ability to own contact to provide resolution to clients
- Willingness to give and receive feedback (two-way)
- Growth mindset with desire to learn
- Basic computer skills; typing speed of 40 WPM with 100% accuracy
- Filipino resident in the Philippines
Work location: Ayala Ave., Makati City, Philippines
Other ListingsCustomer Support Representatives – Easy Account
Location: Bacoor, Cavite
Posted: today
Job DescriptionOrbit Teleservices: Customer support roles with focus on training and troubleshooting; full-time, permanent; on-site requirements; salary from Php 19,000/month; benefits include HMO, 13th month pay, paid leaves, and more.
Qualifications- High school graduate (attention to detail required)
- Excellent English communication skills
- Basic Microsoft programs
- Not currently employed
Job Types: Full-time, Permanent, Fresh graduate
Salary: From Php19,000.00 per month
Schedule: 8 hour shift
Benefits: Paid training, Pay raise
Location details: Bacoor, Cavite (Relocation/Commute required)
Other OpeningsCsr - Customer Support Specialist — Up to 30k
Locations: Manila; Metro Manila; Calamba; Onsite
Posted: today
Job DescriptionQualifications include 6-18 months call center experience (Voice Account) or 1st year college; amenable to onsite work; willingness to work shifting or graveyard shifts; location requirements noted per posting.
Responsibilities- Resolving customer inquiries/requests
- Developing and maintaining accurate files
- Ensuring requests are handled in a timely manner
- Provide courteous, knowledgeable service
- Analytical and problem-solving skills
- Time management; strong communication and relationship skills
- Aptitude skills
Salary: Up to Php 19,000–30,000+ per month depending on role
Technical Support – OpenTextLocation: Makati, National Capital Region
Posted: today
Job Description- Provide production monitoring of data; act as customer contact for usage questions
- Cross-functional collaboration to deliver quality resolutions
- On-call and weekend rotation may be required
- Experience with Unix/Linux, Windows, SQL/Oracle databases
- Active Directory knowledge; EDI knowledge preferred
- Strong English communication; able to explain technical concepts
Additional notes: OpenText vaccination policy and equal opportunity employer statements apply.
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