Non Sales Representative | CSR | Dayshift Voice

8 hours ago

Muntinlupa, Philippines MM Royalcare Marketing Services Inc. Full time

About the role We are seeking a talented Non Sales Representative to join our dynamic team at MM Royalcare Marketing Services Inc. in Muntinlupa City, Metro Manila. In this full-time, dayshift voice role, you will be responsible for delivering exceptional customer service and support to our valued clients. What you'll be doing Handling inbound customer calls professionally and efficiently Responding to customer inquiries, concerns, and complaints with empathy and finding appropriate solutions Providing accurate information and updates to customers Documenting customer interactions and maintaining detailed records Continuously improving your product and service knowledge to better assist customers Collaborating with cross-functional teams to enhance the customer experience What we're looking for Strong communication and interpersonal skills with the ability to interact with customers from diverse backgrounds HS Graduate / SHS Graduate or Higher With Experience in any Sales (BPO or NON BPO) Excellent problem-solving and decision-making abilities Proficiency in English, both written and verbal Prior experience in a customer service or call centre environment is preferred A positive attitude, resilience, and a passion for delivering exceptional customer service What we offer Competitive salary and performance-based incentives Comprehensive healthcare and insurance benefits Opportunities for career growth and professional development Collaborative and supportive work environment Flexible work arrangements and work-life balance initiatives About us MM Royalcare Marketing Services Inc. is a leading provider of innovative customer service solutions. With a strong focus on delivering exceptional customer experiences, we partner with a diverse range of clients across various industries. Our dynamic and inclusive work culture empowers our employees to thrive and contribute to the company's success. Apply now #J-18808-Ljbffr

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