Gaming Ticketing Support Representative

4 weeks ago


Muntinlupa, Philippines METACOM Full time

Job Description:

Are you passionate about gaming and customer service? Join our Gaming Support Team as a Ticketing Representative
You’ll handle player concerns through email, chat, and SMS — no voice calls Your main goal is to assist gamers with account issues, payment concerns, and gameplay-related inquiries while maintaining a fun and professional tone.

Responsibilities:

Manage customer tickets through chat, email, or SMS platforms
Provide accurate and timely responses to gaming-related concerns
Escalate unresolved cases to the appropriate department
Maintain a high level of product knowledge for various gaming platforms
Ensure customer satisfaction and ticket resolution within set turnaround time



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