Call Center Us Telco Trainer

3 weeks ago

General Santos, Philippines Buscojobs Full time

Call Center Trainer

We want you in our team

CALL CENTER TRAINER

Job Description

  • Deliver interactive and results-oriented training sessions for both new and current trainees
  • Work closely with co-trainers, managers, and leadership to ensure alignment on training objectives
  • Determine learning needs and create training plans that support business and operational goals
  • Evaluate training materials for effectiveness and implement enhancements when necessary
  • Track trainee progress, provide consistent coaching and feedback, and maintain quality standards

Qualifications

  • Proven experience in conducting training or leading teams across any industry
  • Background in teaching or academic instruction
  • BPO industry experience is considered an advantage
  • Proficient in both written and spoken English
  • Strong interpersonal and effective communication skills
  • Excellent leadership, team-building, organizational, and management abilities
  • Capable of multitasking, prioritizing, and managing time effectively
  • Skilled in problem analysis and developing strategic solutions
  • Knowledgeable in instructional technologies and best practices for teaching platforms
  • Committed to upholding the company's values, mission, and objectives
  • Quick learner and highly adaptable with technology
  • Proficient in word processing and spreadsheet tools (e.g., Google Workspace, MS Office)
  • Experienced in utilizing Zoom and its various features
  • Resides within approximately 30 minutes of the office (P. Burgos, Batangas City) with access to nighttime transportation

Equipment requirement

  • Laptop/Desktop: at least core i3 processor and 8 GB RAM
  • Dual screen setup
  • Headset: any A4Tech or Jabra USB-type headset
  • Internet connection: Wired connection minimum of 10 Mbps with back up internet
  • Software: Microsoft Office & PDF reader, Anydesk, Gdrive, MS Teams, Zoom, Discord

So, why join us?

  • Permanent work-from-home
  • Full Time and Long Term Employment
  • Basic Salary + Government mandated benefits, Basic HMO, leave credits, and other incentives
  • Salary will be based on: Skills, Attitude, Performance, Attendance
  • Opportunity for regularization and promotion
  • US and Canadian clients
  • Shift: Graveyard Monday to Friday
  • Training: less than a month

WE LOOK FORWARD TO WORKING WITH YOU

Job Types: Full-time, Permanent

  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Batangas City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Are you comfortable with the salary offer?
  • Please provide your active email address and mobile number:

Experience:

  • Team Lead: 1 year (Preferred)
  • BPO: 1 year (Preferred)

Language:

Willingness to travel:

  • 100% (Required)

Note: This content reflects a consolidated version of multiple postings found in the source text and preserves the responsibilities and qualifications described for a Call Center Trainer role with onsite and remote/work-from-home considerations where applicable.

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