Incident Manager
4 weeks ago
About Us: GECO Philippines , part of the GECO Asia Group of Companies, is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines. Position: Incident Manager We're looking for a Incident Manager to lead Incident, Problem, and Change Management. If you have ITIL experience and a passion for improving services, apply now and help support our global teams Job Requirements & Qualifications: Bachelor’s degree in Information Technology, Computer Science, or related field. 3+ years of experience in IT Service Management, focusing on Incident, Problem, and Change Management. Strong knowledge of ITIL framework (certification is a plus). Excellent communication and stakeholder engagement skills. Experience with ITSM tools such as ServiceNow or BMC Remedy. Strong problem-solving, organizational, and time management skills. Ability to work in a dynamic, global support environment. Job Roles & Responsibilities: Incident & Problem Management: Lead the end-to-end handling of IT incidents, ensuring timely resolution within SLAs. Ensure adherence to SOPs for restoring IT services. Act as the main coordinator during critical incidents affecting business operations. Communicate effectively with IT and business stakeholders during and after incidents. Document incidents, provide shift turnover and recap reports, and conduct post-incident reviews. Identify problems, analyze root causes, and suggest and implement service improvements. Change Management: Oversee adherence to the Change Management process and standards. Validate change records before CAB submission and facilitate CAB meetings. Monitor change progress, assess risks, and ensure proper documentation. Manage emergency and urgent change approvals when necessary. Provide weekly and monthly change reports to leadership. Educate the team on change process best practices. Why Join Us? Enjoy competitive pay and benefits with clear career growth opportunities. Be part of a collaborative and dynamic team that values your contributions. Work in a supportive, process-driven environment that encourages innovation and professional development. How to Apply: Click the "Apply for this job" button or send your updated resume to #J-18808-Ljbffr
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Incident Manager
3 weeks ago
Muntinlupa, Philippines Talentium Inc. Full timeIncident & Problem Management Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved. Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA). Establishes and maintains communications with key IT and business stakeholders...
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Incident Manager
6 days ago
Muntinlupa, Philippines The AM3 Global SingaporeUSA Full timeProvides direction in the management of incidents (end to end) ensuring timely resolution is achieved. Ensures the team follows the Standard Operation Procedures (SOP) in order to restore IT services within the defined Service Level Agreements (SLA). Establishes and maintains communications with key IT and business stakeholders critical in the IT operations,...
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Major Incident Manager
1 week ago
Muntinlupa, Philippines Tap Growth ai Full timeMajor Incident Manager Location: Muntinlupa, Philippines Work mode: Flexible office & remote What You’ll Do Lead the response to major incidents and ensure swift resolution Conduct post-incident reviews and implement improvements Collaborate with cross-functional teams to manage incidents effectively Monitor incident trends and develop preventive measures...
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Incident Manager|Hybrid
3 weeks ago
Muntinlupa, Philippines Hunter's Hub Inc. Full timeIncident & Problem Management Provides direction in the management of incidents (end to end) ensuring timely resolution is achieved. Ensures the team follows the Standard Operation Procedures (SOP) to restore IT services within the defined Service Level Agreements (SLA). Establishes and maintains communications with key IT and business stakeholders critical...
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Incident Control Specialist, Sr.
3 days ago
Muntinlupa, Philippines Stefanini, Inc Full timeJob Details Incident Control Specialist, Sr. Alabang Posted: 11/5/2025 Job Description Job ID#: 62100 Job Category: Information Technology Position Type: Full Time Remaining Positions: 1 Incident Analyst The Incident Analyst for Content Collaboration applications will be responsible for performing production support, administrative and maintenance duties for...
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Computer Security Incident Response Team
3 weeks ago
Muntinlupa, Philippines ETeam PH Full timeDescription: We believe technology should help you achieve more. And we help businesses do exactly that almost daily — co-creating innovative connected products, rapidly and securely deploying apps in the cloud, managing employee-owned devices on a global scale, and deflecting sophisticated hacker attacks. In support of our world leading position in Cyber...
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IT Technical Communications Manager
4 days ago
Muntinlupa, Philippines Filinvest Development Corporation Full timeDirect message the job poster from Filinvest Development Corporation HR Talent Acquisition Manager – HR Strategy and COE | Filinvest Development Corporation The Technical Communications & Analytics Manager bridges the gap between IT and the business by ensuring clear, impactful communication and data-driven insights. The role translates complex technical...
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Customer Experience
1 week ago
Muntinlupa, Philippines WHR Global Consulting Full timeQUALIFICATIONS: - Bachelor’s degree in Electrical, Electronics, Instrumentation, or Mechatronics Engineering, or a closely related field. - Minimum of 3–5 years of experience in technical customer support or service roles in industrial automation. - Proven experience managing or coordinating 24/7 support operations or on-call service environments. -...
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Technical Support Specialist
3 weeks ago
Muntinlupa, Philippines SGS Full timeCompany Description We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Job DescriptionPRIMARY RESPONSIBILITIES...
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L3 Application Support
3 weeks ago
Muntinlupa, Philippines Hunter's Hub Incorporated Full time● Last level of application support that performs deep analysis, troubleshoots, modifies the code and data of applications used by end customers in production environments applying knowledge in programming techniques and experience in specific technology platforms following agreed service level agreement timelines. ● Follows the Standard Operation...
