Major Incident Manager

1 week ago


Muntinlupa, Philippines Tap Growth ai Full time

Major Incident Manager Location: Muntinlupa, Philippines Work mode: Flexible office & remote What You’ll Do Lead the response to major incidents and ensure swift resolution Conduct post-incident reviews and implement improvements Collaborate with cross-functional teams to manage incidents effectively Monitor incident trends and develop preventive measures Maintain communication with stakeholders during incidents Document incident processes and maintain knowledge base What We’re Looking For Proven experience in incident management or IT service management (at least 3 years) Strong analytical skills and problem-solving abilities Excellent communication and interpersonal skills Ability to work under pressure in a fast-paced environment Familiarity with ITIL framework is a plus Job Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industry: IT Services and IT Consulting #J-18808-Ljbffr


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