Customer Care Representative

15 hours ago


Pasig City, Philippines J-K Network Services Full time

Client Profile: One of the largest IT Company for over 49 years in the industry providing technology and electronics consultant.

Position: Customer Care Representative
Industry: IT Company
Location: Ortigas, Pasig City
Salary: Php18,000 – Php25,000
Schedule: Graveyard Schedule
Work Set up: Work on site

Benefits
Government-mandated benefits
HMO coverage
13th Month Pay
Leave credits
Joining bonus

Job Responsibilities
Respond to customer inquiries via phone calls, email, and messaging platforms
Assist customers with order processing, billing concerns, and service requests
Verify customer identity and securely update account records
Provide accurate information regarding products, services, and account details
Ensure all documentation and system entries are clear, complete, and accurate

Job Requirements
Open to fresh graduates and undergraduates
At least 1 year of CSR experience is an advantage
BPO experience is a plus
Willing to work full onsite on a graveyard schedule
Amenable to start immediately

Recruitment Process
Initial Interview (Online)
Second Interview (Online / Face-to-Face)
Final Interview (Face-to-Face)
Job Offer



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