CRM Process Consultant

5 days ago

Taguig, Philippines Neksjob Philippines Full time

CRM Process ConsultantAre you an outcome-oriented problem solver with a passion for driving transformation initiatives? Do you thrive on designing CRM solutions, optimizing sales and marketing strategies, and working with global clients across industries? We are seeking a CRM Process Consultant to join a dynamic team dedicated to delivering transformation solutions that drive business success across marketing, sales, and customer service functions.Key Responsibilities:CRM Strategy Development: Define and implement CRM strategies to drive customer acquisition, engagement, and loyalty.Sales & Marketing Program Management: Manage the full lifecycle of sales and marketing programs, from strategy definition to technical delivery, primarily focused on CRM platforms like Salesforce.Requirement Gathering & Solution Design: Lead workshops, gather requirements, create solution blueprints, and drive the design and deployment process across cross-functional teams.Data Analysis & Optimization: Continuously monitor trends, analyze data, and optimize CRM strategies to improve sales and marketing performance and ROI.Process Improvement Initiatives: Identify and implement opportunities for CRM process enhancements and operational efficiencies.Business Case Development: Develop comprehensive business cases for CRM investments, technology upgrades, and transformation initiatives.CRM & Martech Support: Collaborate on the development, integration, and support of CRM and Martech platform technologies.What You Bring:CRM Expertise: Extensive experience in Salesforce Sales, Service, and Marketing Cloud implementation, with a solid understanding of CRM integration and multi-cloud environments.Strategic & Technical Knowledge: Knowledge of CRM, Marketing software, Channel integration, Real-Time Decisioning, and personalization strategies.Client-Facing Experience: Proven experience managing CRM programs for large, complex clients, ensuring alignment with business goals and delivering measurable outcomes.Independent Work Capability: Ability to drive initiatives with minimal supervision, collaborating seamlessly with both onshore and offshore teams.Analytical Skills: Strong analytical capabilities with a data-driven mindset, using insights to drive strategic decisions and improve performance metrics.Consulting Expertise: Background in consulting or client-facing roles, working closely with middle and senior-level stakeholders across organizations.Digital Channel Integration: A deep understanding of how multiple digital channels work together to create cohesive and personalized marketing experiences.Communication Skills: Excellent oral and written communication skills, with the ability to effectively convey technical solutions and strategies to business stakeholders.Organizational Skills: Proven ability to develop efficient processes, improve team performance, and deliver results in fast-paced environments.Why Join Us:Transformative Projects: Work with leading global clients across diverse industries, driving initiatives that shape their strategic success.Collaborative Innovation: Partner with strategy experts, technology practitioners, and business intelligence professionals to co-create cutting-edge solutions.Continuous Learning & Development: Access customized training modules designed to grow your strategy, technology expertise, and consulting acumen.Inclusive Culture: Thrive in a boundaryless, collaborative environment that values diversity, equality, and inclusiveness across the organization.Qualifications:Bachelor’s degree or equivalent professional experience.Salesforce certifications across multiple Salesforce Clouds (Sales, Service, Marketing).Experience with CRM platforms, integration tools, and Martech technologies.Strong communication, collaboration, and problem-solving skills.Proven experience navigating global matrix organizations and delivering results in complex client environments.Adaptable, resilient, and capable of working in a fast-paced, unstructured, and remote setting.If you have a passion for CRM transformation, thrive on solving complex challenges, and want to contribute to innovative projects that drive real business impact, we’re eager to hear from you. Join a team committed to delivering measurable transformation, leveraging technology, and shaping client success across industries and borders.

  • CRM Process Consultant

    5 days ago

    Taguig, Philippines Neksjob Philippines Full time

    CRM Process Consultant Are you an outcome-oriented problem solver with a passion for driving transformation initiatives? Do you thrive on designing CRM solutions, optimizing sales and marketing strategies, and working with global clients across industries? We are seeking a CRM Process Consultant to join a dynamic team dedicated to delivering transformation...

  • CRM Process Consultant

    5 days ago

    Taguig, Philippines Neksjob Philippines Full time

    CRM Process Consultant Are you an outcome-oriented problem solver with a passion for driving transformation initiatives? Do you thrive on designing CRM solutions, optimizing sales and marketing strategies, and working with global clients across industries? We are seeking a CRM Process Consultant to join a dynamic team dedicated to delivering transformation...

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