Client Experience

2 weeks ago


Iloilo City, Philippines Fair Trade Outsourcing Full time

RESPONSIBILITIES AND DUTIES:-Reports directly to Shift Leads and Manager on Duty-Answer all incoming calls-Take all incoming chats-Respond to all pending emails and tickets-Assist the test taker and Instructors with ProctorU account creation, scheduling, and rescheduling concerns-Answers test takers’ inquiries and concerns about the account or their exams-Receives customer complaints and help pacify the situation-Maintain academic integrity by keeping any sensitive exam information from the test taker-Abide the rules under FERPA-Ready to take up to 4 chats at a time if the queue gets busy-Ready to switch to different tasks if being instructed by the leads-Reaches out to a Shift Lead should the situation require it-Call test takers that are disconnected when working Outgoing Phones-Call test takers that are experiencing connection issues in order to assist them connecting.-Troubleshoots basic issues before and during the exam session-Assist the test takers in connecting to their proctor-Provides timely and professional service-Observes ENGLISH ONLY POLICY all of the time while in the production floor-Maintains a good tone of voice, word choice and positive scripting when speaking with a test taker.-Completes all training courses and refresher training courses sent through Canvas-Diligently strive to meet the metrics set by the department-Observes professionalism and shows Respect to teammates, Shift Leads, and managers-Respond to all chats in less than a minute.-Maintain professionalism and courtesy in all chat conversationsPROCTOR SKILLS AND QUALIFICATIONS:-Responsible-Reliable-Objective-Knowledgeable-Attentive to detail-Multitasking-Active Listening-Time Flexible


  • Client Experience

    2 weeks ago


    Iloilo, Philippines Fair Trade Outsourcing Full time

    RESPONSIBILITIES AND DUTIES: -Reports directly to Shift Leads and Manager on Duty -Answer all incoming calls -Take all incoming chats -Respond to all pending emails and tickets -Assist the test taker and Instructors with ProctorU account creation, scheduling, and rescheduling concerns -Answers test takers’ inquiries and concerns about the account or their...

  • Client Experience

    6 days ago


    Iloilo, Philippines Fair Trade Outsourcing Full time

    RESPONSIBILITIES AND DUTIES: -Reports directly to Shift Leads and Manager on Duty -Answer all incoming calls -Take all incoming chats -Respond to all pending emails and tickets -Assist the test taker and Instructors with ProctorU account creation, scheduling, and rescheduling concerns -Answers test takers’ inquiries and concerns about the account or their...


  • Iloilo City, Western Visayas, Philippines MetaHealth Full time

    Your Key ResponsibilitiesProvide top-notch customer service to ensure client satisfaction.Handle inquiries, resolve issues, and assist customers with their needs.Maintain accurate records of customer interactions and transactions.Needed QualificationsCollege GraduateActive PRCNo experience requiredPerks You'll EnjoySalary up to 30,00014th Month Pay22 Paid...


  • Iloilo City, Western Visayas, Philippines XtendOps Full time

    Customer Experience Advocates need to manage customer inquiries and complaints. Frontline support tasks will be asked to process orders and modifications, and escalate complaints across several communication channels.A Customer Experience Advocate supports customers by providing helpful information, answering questions, and responding to complaints. They're...


  • iloilo, Philippines MetaHealth Full time

    Your Key Responsibilities Provide top-notch customer service to ensure client satisfaction. Handle inquiries, resolve issues, and assist customers with their needs. Maintain accurate records of customer interactions and transactions. Needed Qualifications College Graduate Active PRC No experience required Perks You'll Enjoy Salary up to 30,000 14th...


  • iloilo, Philippines MetaHealth Full time

    Your Key Responsibilities Provide top-notch customer service to ensure client satisfaction. Handle inquiries, resolve issues, and assist customers with their needs. Maintain accurate records of customer interactions and transactions. Needed Qualifications College Graduate Active PRC No experience required Perks You'll Enjoy Salary up to 30,000 14th...


  • Iloilo City, Philippines MetaHealth Full time

    Your Key ResponsibilitiesProvide top-notch customer service to ensure client satisfaction.Handle inquiries, resolve issues, and assist customers with their needs.Maintain accurate records of customer interactions and transactions.Needed QualificationsCollege GraduateActive PRCNo experience requiredPerks You'll EnjoySalary up to 30,00014th Month Pay22 Paid...


  • Iloilo, Philippines Neks Job Philippines Full time

    Duties/Responsibilities: Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. Duties/Responsibilities: Answering incoming calls from customers Addressing client questions or...


  • Iloilo City, Philippines Neks Job Philippines Full time

    Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Duties/Responsibilities:Answering incoming calls from customers Addressing client questions or...


  • Pasig City, Philippines My Online Staff Full time

    We are currently seeking an experienced and detail-oriented Bookkeeper/Accountant to join our virtual team. The ideal candidate will have a minimum of 2 years of hands-on experience working with Australian clients and possess proficiency in using Xero, a cloud-based accounting software. Responsibilities: Manage financial transactions and record-keeping for...


  • Pasig City, Philippines My Online Staff Full time

    We are currently seeking an experienced and detail-oriented Bookkeeper/Accountant to join our virtual team. The ideal candidate will have a minimum of 2 years of hands-on experience working with Australian clients and possess proficiency in using Xero, a cloud-based accounting software. Responsibilities: Manage financial transactions and record-keeping for...


  • Iloilo City, Western Visayas, Philippines Neks Job Philippines Full time

    Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Duties/Responsibilities:Answering incoming calls from customers Addressing client questions or...


  • Iloilo, Philippines TASQ Staffing Solutions Inc. Full time

    JOB DESCRIPTION: As a customer service representative, your primary responsibilities will include: -Addressing customer needs and concerns -Adhering to company and client policies and processes -Identifying customer requirements, providing accurate solutions -Building rapport with customers and ensuring customer engagement -Documenting activities and...


  • Iloilo, Philippines TASQ Staffing Solutions Inc. Full time

    JOB DESCRIPTION: As a customer service representative, your primary responsibilities will include: -Addressing customer needs and concerns -Adhering to company and client policies and processes -Identifying customer requirements, providing accurate solutions -Building rapport with customers and ensuring customer engagement -Documenting activities and...


  • Iloilo City, Philippines TASQ Staffing Solutions Inc. Full time

    JOB DESCRIPTION:As a customer service representative, your primary responsibilities will include:-Addressing customer needs and concerns-Adhering to company and client policies and processes-Identifying customer requirements, providing accurate solutions-Building rapport with customers and ensuring customer engagement-Documenting activities and managing...


  • Iloilo City, Philippines TASQ Staffing Solutions Inc. Full time

    JOB DESCRIPTION: As a customer service representative, your primary responsibilities will include: -Addressing customer needs and concerns -Adhering to company and client policies and processes -Identifying customer requirements, providing accurate solutions -Building rapport with customers and ensuring customer engagement -Documenting activities and...


  • Iloilo City, Philippines TASQ Staffing Solutions Inc. Full time

    JOB DESCRIPTION: As a customer service representative, your primary responsibilities will include: -Addressing customer needs and concerns -Adhering to company and client policies and processes -Identifying customer requirements, providing accurate solutions -Building rapport with customers and ensuring customer engagement -Documenting activities and...


  • Iloilo City, Western Visayas, Philippines TASQ Staffing Solutions Inc. Full time

    JOB DESCRIPTION:As a customer service representative, your primary responsibilities will include:Addressing customer needs and concernsAdhering to company and client policies and processesIdentifying customer requirements, providing accurate solutionsBuilding rapport with customers and ensuring customer engagementDocumenting activities and managing...

  • Client Support

    3 weeks ago


    Makati City, National Capital Region, Philippines Premier Protection Insurance Services Full time

    Client Support is responsible for providing excellent customer service and support to clients with insurance-related inquiries and issues. This role involves handling various types of communication, including phone calls, emails, and chat, to assist clients with policy information, claims processing, billing questions, and other insurance-related concerns....

  • Client Advisor

    6 days ago


    Paranaque City, Calabarzon, Philippines Monroe Consulting Group Full time

    Executive search firm, Monroe Consulting Group Philippines is recruiting on behalf of a multinational company that retails luxury jewelry Our respected client is looking for a Client Advisor who will play a key role in delivering an exceptional and memorable experience to customers while driving sales and achieving store targets. Onsite work set up and store...